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Driver was on time and we made it to the airport in plenty of time for our flight
We were greeted by the driver who had a sign with our name just outside of customs and immigration. The vehicle was clean and comfortable and the driver was courteous.
We were met at the airport as we arrived and delivered promptly to our hotel.
We were met at the airport and transported to our hotel in downtown Panama. The driver was friendly and spoke English which was helpful to us. Despite the fact that the traffic was horrible the driver remained calm and did an excellent job of getting us to our destination.
We were met outside of the luggage pick up. Our driver took us to the hotel without any issues. Thank you.
Even though I arrived very early in the morning, they were there waiting for me. I was the only person who was getting picked up, so I didn't have to wait. Great service!
Upon arrival, it was very easy to find the transfer company and we didn't have to wait long to get on our way. The driver was courteous and got us to our destination quickly and without a hitch!
Laura All Over USA
Pick-up was waiting for us at the airport with our name on a sign, so it was very easy to find. Driver was very friendly!
VERY PLEASED. OUR FLIGHT WAS DELAYED BUT WE DID NOT LOSE OUR RIDE TO THE HOTEL. THANK YOU
If you don't speak spanish and have difficult in the airport when your luggage was lost, the driver was able to communicate with airport personnel and retrieved the lost items by communicating with right people.That was an added advantage for us to have private arrival transfer.The ride was not that comfortable.
excellent , although there was a confused situation at the panama airport, the local people sorted it out quite well
Was very happy to see our driver waiting for us upon arrival;
he was polite and professional and got us safely to our hotel
review rating lowered as was Unfortunately overpriced.
TERRIBLE communication. TERRIBLE description. Actually worked out great. Our driver was waiting for us by baggage claim, which here is inside the airport. I just can't understand why they never once replied to emails. I received a thing saying that I had to click on it so I could email them, which I did. I emailed them 4 times, up to 2 weeks prior to the trip. I just wanted to know how I was supposed to communicate with them if my phone didn't work in Panama. I had to call Viator 3 times. That's not an easy task either. They don't publish their phone number at all on their website. But you can get the number for Viator if you search for sites that hate Viator. Then you are on hold for a half hour before you get to talk to someone who also tries to call this company. They have the same results no reply. No answer, even on their emergency number.
I would give this company 5 stars if they learned how to communicate. Our driver was holding a sign with our name. He took us right to the hotel. Despite what everyone thinks. they don't speak English here. Only about 10 of the people we met spoke English. Even at the hotel. Uber is everywhere and is half the cost of taxis, which are already cheap. The cost of a nice taxi would be about 25-30. Our hotel charged 40 for airport transfer. So getting BACK to the airport is no big deal. You do however, need to allow a LOT of time. Traffic is unbelievable from 8-1030am and 330-6pm M-F. Seriously BAD.
So communicate and get more stars. Seriously, it's half your job and you don't do it at all? Wow.
For the same price we could have gotten a better private tour in a nice vehicle with a better English speaker. We also had an expensive airport transfer solution you provided. I cut the cost in half (and again - a private ride in a nice vehicle) going back to the Airport.
As it is we perceived you to be an expensive solution with no "added value".
I know you guys need to make money but providing sub-standard service for a higher price is kind of a deal killer. I probably won't use your service again. Sorry
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