While we had a fantastic guide, and ultimately had a nice day in the jungle, our experience with Viator left a lot to be desired. We booked the Best Sobarania National Park Day Trip for 180 per person. The website description is very vague and in hindsight, we should have gotten more information prior to booking. I'm honestly not sure why this tour costs 180 when their Soberania, Monkey Island and Indian Village is only 135. Except perhaps that this was a private hiking tour? We were not really prepared for 4 hours of jungle hiking, as the description doesn't mention this, nor did the confirmation suggest we dress for it. The website says the tour starts at 8am, and again, the confirmation mentioned nothing to the contrary, so we were very confused when the guide called us from our hotel lobby at 6:30. Sleepily, we asked him to come back at 8:00 which is when we thought the tour started. Little did we know, this meant we would arrive in the jungle as the heat was building and the animals were heading to siesta. So, the expectations and communication from Viator were extremely disappointing in this respect.
That said, our guide, Jorge was fantastic, as was the driver Vladimir. Both spoke excellent English and had great knowledge of the area as we drove out to the park. After a quick stop for a gas station sandwich included in our 180 tour price! we set off on our hike along the pipeline road. This is a car road, but we walked along, and the hike was out and back meaning whenever we reached our halfway point in time, we would just turn around and head back to our waiting car and driver. Jorge had great knowledge of the flowers, trees, bugs and birds that we saw along the way. He came armed with several wildlife identification guides as well. We did see lots of birds, butterflies, sloths and capuchin monkeys!
So, the tour was good, but they could do a better job in the description as well as the booking confirmation.
David Wu United States of ...
The tour guide is fine, but the tour is just totally underwhelming. Not at all worth the money. Do not recommend to anyone.
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