First, the trip confirmation email from Viator said it was 8am, where when we arrived at 7:50am, the captain said the departure time was 7:30am and waited us for long time already. This is really unacceptable.
Second of all, we chose to have English tour guide. When the guide talk, they all talk in French and all other guests are French. Albeit the guide explained a little in English afterwards, but it also feel like not too welcoming for us.
Third, the joining instruction did not say anything about what we will need to prepare for joining the trip. When we arrive, they told us we can wear the gear and swim next to the whale which we didn't expect. Also, there was no any life jacket, but only diving suits and snorkeling gears, which I feel so dangerous after jumping into the ocean and got up immediately, since I know how to swim but not in the ocean with waves without life jacket.
Overall, the trip experience could be much better if the instruction sent to us in email could be much more clearer.
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