4.5 stars for the Eiffel Tower. It would be 5 starts except for all the chain link fences and dirt floor plaza under the tower.
ZERO stars for the guide and service. We were supposed to get notice by email of the time to meet the day before the scheduled day. It never happened. The phone number given was full of voice messages. No 2 pages on the website contained all the information. By pure luck I found the meeting spot address. We showed up at 8:50am as the website said tours from 9am - 11pm. We got lucky and found a confused guide with 3 other families, all of which did not receive confirmations either. We all just showed up. Somehow he had 3 families on his list. We were walked over the the Eiffel tower, told to wait 3 different times in different spots, he finally comes back, gives us tickets and tell us to go up. The family from Australia who was not on his list did not get tickets. Not sure if they ever got them. Then, the guide disappears and we never see him again. No history, no tour, nothing. While at the top of the Eiffel Tower I get an email saying We cannot accommodate your tickets and your Eiffel Tower tour is cancelled. WOW!
Once on the 2nd level my wife, children and I had a wonderful time. The views are amazingly breathtaking. I took my 2 kids to the summit. The glass window elevator ride made me nervous and clutch my kids jackets as we stood near the door. Once up top it was amazing but I would imagine everyone was experiencing a little anxiousness as we were. My kids loved looking at the compass with the size comparisons to other skyscraping monuments around the world. We spent a about 45 minutes at the summit. IF my wife would have braved the assent we would have shared a glass of champagne. The experience of The Tower, magnificent. The tour, never again.
When I initially contacted viator to book this activity by phone. I specifically told the representative to include in the notes, that I would make it to paris at 9:35am coming from amsterdam by train. So set my tour up after 11:00am. The company does not give you your appointment time until the day before your tour. They booked it for 10:00am. Long story short, they charged me 30 Euro extra per person when I met the guide, just to change from 10:00am to 12:00am. All the tour guide did, was simply walk us across the lot to the second security line which we did not skip and told us to catch 2 elevators to get there. Choose a different tour, the price was not worth it.
Not really a skip-the-line. After 20 minutes waiting at security we joined another queue for the summit. After around 30-40 minutes in that line we were turned away and told we wouldn't be able to access the summit.
Was a present for my girlfriend's birthday and we're both extremely disappointed. I did NOT get what i paid for.
It was very inconvenient not to know what time our ticket was for until late the night before. And why was it necessary to meet the Viator rep at a restaurant blocks away from the Eiffel Tower just to walk as a group there? What they don't tell you is that you skip one line to wait in another. So yes we waited and the view from the Summit was memorable.
Make sure you understand that you are paying a whole lot of money to be able to reserve a spot to the summit months in advance. This ticket is non-refundable, so, I was disappointed to learn that there was no guide, just a hassle-free ticket redemption process that you are not given a time for until 24 hours before your event date. That being said our ticket provider, Claire, was lovely, and she provided us wtih some interesting fun facts as we made our way over to the very hectic area of the base of the Eiffel Tower. This is a hot ticket item, and because there are only so many hours in a day, and a finite number of people that fit in that elevator that takes you all the way to the top, I understand the challenge. However, due to a misunderstanding and missed communication at the time I booked, I was under the impression that for the money being paid, there would be a tour guide. This ticket did not have a tour, only a person that met you outside the Eiffel Tower, gave you your tickets, and walked you over to the tower. That was not clear to me at the time of my purchase.
YOUR COMPANY IS FRAUDULANT AND I CAN'T WAIT TO POST MYEXPERIENCES ON FB/YELP/PINTRST/TWITTER/TRAVELBLOGGERS
I paid over $232.00 US Dollars for two tours. The TWO DAY HOP ON HOP OFF Boat trip: When in line to board the Batobus, we were told our printed voucher from Viator had to be turned in at the ticket office for actual tickets. We turned in our vouchers, which clearly stated
It was very nice not to have to go the ticketing line. Also, when there, the ticketing line had sold out of summit entrance tickets, so it was great having these already. We did have to stand in line for the summit, but I must say, we met a very nice French lady and her daughter who were also going to the top! There were beautiful views. Weather was great! Believe it or not, when we got to the top it wasn't even crowded. My husband and I recommend this!
When I booked the tour, I told the person I had no email capability on Europe. She said just call the local number to get time and meeting location for the tour.
I tried to call the contact number given on my voucher to get my time and location to meet guide. Guess what? The phone has been disconnected, so I couldn't get my time slot or where to meet the guide. So I wasted my money, and my time with VIATOR.
That will not happen again.
I am going to take the trouble of posting this on Viator as well as on the customer service page. We - BEFORE making the bokoing on Viator - had confirmed on a long distance call with viator - that we can only make it for the 5:30pm tour and not earlier. This is cause we were landing into paris at 2pm and were infact coming to Paris for a day ESPECIALLY for this and flying out the very next day. The viator agent CALLED AND CHECKED this with the local agent in France who confirmed availablity, we then proceeded and made the payment. few hours before we boarded the flight we get an email saying that we need to meet our local agent at 10am - this was surprising as we wold be mid flight - we immediately replied that we had PRE BOOKED post checking for 5:30pm and not earlier. Despite this there was another email saying that we are a no show -
We reached the tower and then the meeting point by 4pm by taking an private taxi to save time.
I started calling the agent whose local number was provided and he was EXTREMELY RUDE and uncooperative. Despite calling and even giving the phone who translated our scenerio to him, he kept cutting our call and only kept repeating that we had to be at the meeting point at 10am. Clearly a communication gaop between Viator and this local agent was evident. The local agent even said its not my problem if you are tired and came on a flight - you cannot talk to me like that- we dont have any slots for 5:30pm
WHO DOES this agent think he is ? A demi God ? Who is the client here who is suffering cause of complete lack of communication ? ONLY to cool this agent down I had to Apologise to his lordship and after pampering his worthless ego - within MINUTES a lady landed up with our tickets after mentally torturing us for 2 hours. The tickets had NO NAMES on it- which clearly shows that he well had the tickets but OPTED TO HARASS us for no reason.
Shame on the agent and I would advice him to go to some other popular destination to learn how to talk to clients - and a thing or two in hospitality.
this completely ruined the experience and mindset for this experience and it was a waste of money, time and effort I put in for my wifes birthday. I wanted to make it special but the agent and lack of communication by Viator ruined it for us.
The worse part - even after the tour - when i had complained about non compliance on the part of the agent to customer service of viator - the agent has replied you was a no show - PATHETIC.