To start off our morning, due to Bastille Day coming up the road where we were supposed to meet up was closed down by police for preparations. I understand this is out of Viator's control, however, we were only given a phone number to Versailles palace in case of emergency, not a Viator rep. We spent 30 minutes walking up and down streets trying to find the marked van. We eventually found an unmarked van and workers who did not have any badge or anything showing Viator. Our group size was over the 16 people limit stated in the description. We got to the palace at 8:45 a.m. where we were supposed to be able to immediately enter and have breakfast at this renowned restaurant. The door to the restaurant was locked, of course, because they don't actually open until 9 a.m. which is when we were let in. The so called breakfast was a dry croissant and a cup of coffee, from which the people in our group only had time to take a couple of sips and bites before we had to insist on our guide taking us on because the HUGE line out front was already being let in. So much for early access. By the time we actually entered, it was beyond packed with people, 2 people in our group actually got lost in the crowd. We were NOT able to see the chapel, the opera house, or the Musical Gardens show as stated because of Versailles's hosting some event, the description says this is a rare event, but I wouldn't count on being able to view these things. The actual tour guide was pleasant and knowledgable. After the guided tour, we were supposed to have access to the gardens included in our tickets. However, every person in our group was initially denied access. We had to argue and ask to speak with a supervisor. Some in our group weren't granted access at all, so they were left to sit at the front of the palace, with no rep around to provide assistance. Our Viator rep that rode with us/walked us to the gate gave us incorrect information all day and was no where to be found when needed. For instance, she told us the walk from the palace to Petit Trianon was a short 15 minute walk when in actuality it is a mile and a half away. The Orangerie, which was one of the major things we wanted to see, only 2nd to the Hall of Mirrors, was closed off.
Versailles palace itself is beautiful. Do yourself a favor, don't spend so much money on this tour, get there super early by 7:30 or 8 to be at the front of the line and rent the golf cart available in the garden to save the miles of walking.
This tour was supposed to be the highlight of our time in Paris but turned out to be a major let down.