3-Day Sedona and Grand Canyon Rail Experience - Reviews

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Janine A

5 star rating: Highly Recommended
September 2017

This trip was fabulous. My mother is 80yrs old and we had a wonderful time. Our trip started in Phoenix neing shuttled to Sedona for the first night. Beautiful place. Next to the South Rim of the Grand Canyon for our second night. What a great experience. My mother is 80yrs old. It was great.

Laurence B

5 star rating: Highly Recommended
April 2017

Exceptional trip. Especially great was the tour and tour guide Shelton at the Grand Canyon. May have to do it again!

JLSallee56

5 star rating: Highly Recommended
March 2017

We really enjoyed this trip. Our guides were very informative. There was so much history that we may have missed out on without them...

Barbara F

5 star rating: Highly Recommended
January 2017

This is a great tour to cover a lot of experiences in a short time. The guides were wonderful and every thing was organized very well, all went smoothly. My sister and I were traveling with our 80 yr. old mom, so it was important to us that we were not stressed out over details. It is a very long 3 days, just because there is so much to see and do, so we were all pretty worn out the day after our tour! Cannot say enough good things about this one! Tip: lots of layers for Canyon and bring binoculars!

Merle M

5 star rating: Highly Recommended
August 2016

A great trip. The guides were great. Wayne was a hoot. Christian talked non stop about the areas we were passing. Mario had a great sense of humour. Sedona was beautiful. Enough spare time to explore. Not rushed. Could not fault. Plenty spare time at the Grand Canyon.

James L W

5 star rating: Highly Recommended
June 2016

We had an outstanding experience. Certainly will consult you in the future.

Gina H United States of ... 

5 star rating: Highly Recommended
February 2016

Beautiful trip, and the Hotels included were very good, I very much recommend this tour.

Nikhil P

5 star rating: Highly Recommended
November 2015

We like your tour

Birgit K

5 star rating: Highly Recommended
January 2015

Very well organized and helpful staff. Was a great experience. Loved the train and the entire trip. Having a knowledgeable tour leader was an added bonus. When driving back to Phoenix the shuttle was hit by a hawk and the driver did a adept job of maintaining her cool , and avoiding a potentially dangerous situation.

linda f

5 star rating: Highly Recommended
October 2014

Every aspct of our trip went smoothly. Someone from the office called every day to remind us of our arrangements. All the tour guides were very knowledgeable and made our experience fun and educational.

Lucky

5 star rating: Highly Recommended
February 2014

We had great weather.
The tour guides were great and told us much about the areas!
We enjoyed the trip!

Emma M

5 star rating: Highly Recommended
December 2013

Excellent tour very good value for money . Really enjoyed the lodge at Sedona in particular. The tour was well organised and the timings in each place about right.

Joan R

5 star rating: Highly Recommended
September 2013

This was a great tour, the drivers were knowledgable on the city and surrounding areas. We loved the Grand Canyon and the train ride. I would recommend this tour to others.

Deborah C

5 star rating: Highly Recommended
June 2013

Fantastic. Well looked after from start to finish. Guides were extremely knowledgable
And interesting. Excellent balance of time to ourselves and organised activities. Didn't have to think about anything except to turn up at correct time at pickups. On the one occasion where we missed a train due to transport problems, everything was sorted out for us and we still got our train ride, plus an extra bonus hour at the Grand Canyon. Not sure how much background activity there was to sort this out, but we knew it would be sorted and remained relaxed. Only thing I would have appreciated guidance on was tipping.

matsuda USA

5 star rating: Highly Recommended
June 2011

Great experience. Everything went well; all pickups and departures on time.

ROSITA D USA

5 star rating: Highly Recommended
April 2010

All the connections were perfect. Only the last one was 15 minutes late. No big deal. Our guide was wonderful. She knew the history and pointed out the different local plants. Even went out of her way to guide us on the walks. There was plenty of time open to do the jeep tour, helicopter ride, and see the Canyon at our leisure.

Norman R

4 star rating: Recommended
September 2016

the trip was great we had some problems with Ma and Pa travel group

Larry H

4 star rating: Recommended
September 2015

We couldn't have had a better time. Our tour guides were great ,esp. Wayne. Best way to go.

RICHARD M

4 star rating: Recommended
October 2014

We enjoyed our trip very much, well organized and pleasant and knowledgeable reliable guides.
Our recommendation would be to offer an upscale version of the trip re. train tickets and accommodation, the hotels were very basic!.

Lawrence M

4 star rating: Recommended
April 2014

Guides were great, we'll organized tour of both Sedona and Grand Canyon.

Alan S

4 star rating: Recommended
February 2014

Everything was spectacular, however people need to be advised that this is really a shuttle service that picks you up and drops you off at the various locations. If you like lots of structured events this might not be for you. We had lots of "free time" which suited us just fine.

James B

4 star rating: Recommended
October 2012

Our tour guide was asked several times for a restroom stop but did not respond to the needs of the ladies. Our tour started well before lunch and lasted four hours after lunch. Have you ever thought about the needs of people with diabeties!
Our tour guide dropped us off and told us the hotel was about ten minutes away. Maybe for a twenty-seven year old, but for a sixty-four year old with diabeties and high blood pressure..............not so much.
I will never use your service again or recommend it to any of my friends.

Gary N

4 star rating: Recommended
June 2011

Motel in Sedona was to far from town.No transportation after 6:pm. Overall trip was very good

Christine M Australia

4 star rating: Recommended
August 2009

The trip was well planned and things were on schedule. The drivers were friendly and helpful. I loved that I had plenty of free time to do the things I wanted to do, rather than being committed to short stops in places before moving on. For those doing the train trip, here's one thing to be aware of: the drop off time in the morning is 2.5 hours before the train leaves, and there is nothing to do once you've been dropped off. Do take a good book with you. Other than that, this was most enjoyable and I would use the tour company again when I am back in the U.S.

William P

3 star rating: Worth doing
March 2017

Flawed trip with beautiful vistas

The flaws:
1. Van was 2 plus hours late on initial pickup -- only after three calls did we get a live body from Arizona Tours and then it took a while longer to pick us up. The results were we were really anxious trying find out what happened and we lost 2-3 hours of time in Sedona. To be fair, we were given a voucher for lunch at the El Tovar hotel to make amends.
2. Lunch at Maswik Lodge immediately after train trip was horrible. We were asked to line up for cafeteria food, which did not look appetizing to say the least. A sample of the fare: the chicken soup was red in color.
3. On the 5 hour trip from Grand Canyon to Phoenix, the van stopped at, we believe, at Del Taco, a fast food restaurant, which was bleak, empty . We decided not to eat.
4.The van trips were at times uncomfortable. On the Initial trip we changed driver and van at least once, possibly more. On the 5 hour trip to Phoenix, the passengers and luggage were packed into the van like sardines. Luggage was placed on the seats to get everything in so it was hard to move.

On the positive side, the views of Sedona and the Grand Canyon were spectacular. We enjoyed the scenery and much of the commentary. The lodging was also solid, especially the room in Sedona.

Suggested remedies for the flaws:
1. Arizona tours has lots of vans going to and fro. Someone should always be on duty to take distress calls. It is especially disturbing when your first, second and third phone calls go unanswered.
2. As to lunch at Maswik Lodge, here are two suggested fixes:
a give folks a packaged lunch with a choice of sandwiches or
b give folks a voucher for eating at the food stations in another section of the lodge
3. For the trip to Phoenix, give folks a choice of places to eat. Take a vote. See what makes sense.
4. Use the appropriate size vehicle or van so passengers can feel comfortable

Last year, we took a 4 day Viator trip from Rome to Cinque Terre and loved it and submitted a very positive review 5 stars. What is more, we also recommended Viator to relatives that took a Viator trip in Norway. To our other friends, we talked up how good Viator was.

No more. As this is review is typed, the Popps, Bernice and Bill, have become skeptical of Viator. We may consider Viator for our next trip, but we are just as likely to pass over Viator. We certainly will not give Viator unvarnished praise.

Please email us and tell us what will be done to fix the problems.


Bernice and William Popp

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