We had an outstanding experience. Certainly will consult you in the future.
Gina H United States of ...
Beautiful trip, and the Hotels included were very good, I very much recommend this tour.
Very well organized and helpful staff. Was a great experience. Loved the train and the entire trip. Having a knowledgeable tour leader was an added bonus. When driving back to Phoenix the shuttle was hit by a hawk and the driver did a adept job of maintaining her cool , and avoiding a potentially dangerous situation.
Every aspct of our trip went smoothly. Someone from the office called every day to remind us of our arrangements. All the tour guides were very knowledgeable and made our experience fun and educational.
We had great weather.
The tour guides were great and told us much about the areas!
We enjoyed the trip!
Excellent tour very good value for money . Really enjoyed the lodge at Sedona in particular. The tour was well organised and the timings in each place about right.
This was a great tour, the drivers were knowledgable on the city and surrounding areas. We loved the Grand Canyon and the train ride. I would recommend this tour to others.
Fantastic. Well looked after from start to finish. Guides were extremely knowledgable
And interesting. Excellent balance of time to ourselves and organised activities. Didn't have to think about anything except to turn up at correct time at pickups. On the one occasion where we missed a train due to transport problems, everything was sorted out for us and we still got our train ride, plus an extra bonus hour at the Grand Canyon. Not sure how much background activity there was to sort this out, but we knew it would be sorted and remained relaxed. Only thing I would have appreciated guidance on was tipping.
Great experience. Everything went well; all pickups and departures on time.
ROSITA D USA
All the connections were perfect. Only the last one was 15 minutes late. No big deal. Our guide was wonderful. She knew the history and pointed out the different local plants. Even went out of her way to guide us on the walks. There was plenty of time open to do the jeep tour, helicopter ride, and see the Canyon at our leisure.
We couldn't have had a better time. Our tour guides were great ,esp. Wayne. Best way to go.
We enjoyed our trip very much, well organized and pleasant and knowledgeable reliable guides.
Our recommendation would be to offer an upscale version of the trip re. train tickets and accommodation, the hotels were very basic!.
Guides were great, we'll organized tour of both Sedona and Grand Canyon.
Everything was spectacular, however people need to be advised that this is really a shuttle service that picks you up and drops you off at the various locations. If you like lots of structured events this might not be for you. We had lots of "free time" which suited us just fine.
Our tour guide was asked several times for a restroom stop but did not respond to the needs of the ladies. Our tour started well before lunch and lasted four hours after lunch. Have you ever thought about the needs of people with diabeties!
Our tour guide dropped us off and told us the hotel was about ten minutes away. Maybe for a twenty-seven year old, but for a sixty-four year old with diabeties and high blood pressure..............not so much.
I will never use your service again or recommend it to any of my friends.
Motel in Sedona was to far from town.No transportation after 6:pm. Overall trip was very good
Christine M Australia
The trip was well planned and things were on schedule. The drivers were friendly and helpful. I loved that I had plenty of free time to do the things I wanted to do, rather than being committed to short stops in places before moving on. For those doing the train trip, here's one thing to be aware of: the drop off time in the morning is 2.5 hours before the train leaves, and there is nothing to do once you've been dropped off. Do take a good book with you. Other than that, this was most enjoyable and I would use the tour company again when I am back in the U.S.
Our driver, Mike, drove like a maniac-80 miles an hour in pouring rain and traffic plus he was almost 2 hours late in picking us up!
It would probably help to include in the tour details that this is not an escorted tour. Rather it is a booking service for multiple tours combined into one and you get passed from guide to guide like a hot potato - one for the drive from Phoenix to Sedona, another in Sedona, one for the drive to the railway station, then the guide on the train, then the guide on the Canyon tour, then the driver for the trip back to Phoenix. Much of the time we did not know which company we were dealing with. We were even not 100% sure what time we would be picked up from the Canyon on the last day! As experienced travellers the type of tour did not faze us, but other customers might like to know this. Also, you are left on your own to organise the helicopter tour in the Canyon. If you are planning on doing this trip it might be worthwhile booking it ahead of time for the morning of the third day or doing it as soon as you get to the lodge as we had difficulty booking one when we did it on our return to the lodge late on day2.
The trip was a day too long. Not enough information on Sedona. It would have been better to have gone on the jeep ride in the am in Sedona and then go onto the Grand Canyon in the afternoon. Getting dumped in Sedona at 9.00am and told to go shoppong for the rest of the day was not good. We did two jeep rides to fill time in they were great. Without them it would have been terrible. We don't like shopping all day. Sedona is a very nice place but we needed more planning on what was available in the town other than looking at the shops. You need an information sheet on walks and tours.
Nobody was making the same tour we did at the same time, so the organization tried to put us in the group we fit in for them everyday. This made we never knew exactly what was going on next, neither the guides were pretty sure about it.
In addition, the last day in Grand Canyon, the hotel send our luggage by train, when we were going back to Phenix by bus. So we had to wait until about 12 at night to get our bags (we were flying the following day, so it was a motive to be worried).
We were making a long journey we planned by ourselves and we just wanted to stop thinking for 3 days, being with people who just did it for us, but finally we didn´t feel relaxed during the tour.
We never really knew what company was picking us up . several different companies were involved . We missed the train robbery as we weren't picked up in time. The train ride was boring except for the lady host.Possibly due to the shutdown the previous week. The tour guides were excellent. The Canyon itself was worth the trip . the food was medioca at the buffets and at the Kings Ransom hotel we had money and a tablet stolen so make sure you are careful. The ride from the Canyon to Phoenix was not pleasant., Tthe bus driver didn't talk at all and wasn't happy about having to stop for restrooms and a break.and was unfamiliar with the directions to our hotel . , He drove a little to fast , passing most trucks and busses. .We have taken 4 Viator tours and I was rather disappointed with this particular tour.
The rail experience included a single 2 hour train ride on a 3 day tour and the advertising NEVER mentions that the entire trip is by motor coach. The booking was for 3 individuals and we got put into a single room, though no mention of double occupancy or triple occupancy was ever communicated, and VERY MUCH was a problem since disabled older folks need their own space. Taking my 78 year old, wheel chair bound mother on vacation was simply the opposite of her expectations and we had to abandon the lodge at the Grand Canyon because no room was available except the one room the tour booked for the 3 of us traveling. A bait and switch of the worst type occurred and the whole thing was embarrassing and a waste of money. It wasn't that the tour guides were rude or difficult, nor that the one hotel was not polite and helpful, but no second room was made available without me personally paying for it and it was a sad disappointment. Please re-write the entire description to be clearer and make sure room occupancy expectations are clear. I even called ahead but when asked where we meet the train in Phoenix the start of the tour and the receptionist wasn't sure and that they would get me these details when they picked us up at the hotel. No train is a pretty easy thing to communicate but was strategically avoided, much to my ignorance since I had never been to Phoenix, or even Arizona before. It was so frustrating I couldn't even bring myself to write a review before now almost 3 months later.
We, first time visitors to this part of the US - had still a memorable experience since we took on the struggle to book extras by ourselves, but our list of CONS was getting longer and longer day by day.
Here it is in brief: CONS of the 3-day railroad experience:
- lack of itinerary information
- spontaneous changes
- bad timing of activities at lunch and dinner times
- unprofessional tour guide on coach around Sedona
- uncomfortable transportation in Mini-Coaches and Minivan
- bad quality accommodation in Sedona
- over on hour wait on driver for the return trip back to Phoenix
+ stay in a lodge inside the National Park
Looking back: we got all excited when we read the brief itinerary description online and after all, we liked the idea of not having to drive long distances in a rental car.
However, we were deeply disappointed by unprofessional organization and poor communication.
Nevertheless, we still got to enjoy the beauty of a different type of landscape we had never encountered before and the awe inspiring sunsets in red rock country and the canyon.
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