First of all, we confirmed for the pickup time in Phuket area was between 08:30-09:00 am, I guess you didn’t check on an email that we sent to you, and it was raining continuously on that day of the tour. It is a force majeure event that causes the car to drive slower than usual to pickup all of our customers. due to safety and legal requirements . And we clearly inform at the time of confirmation to all customers on your tour date that may be the pickup could be delays which we cannot avoid But we will try to be on time for the appointment as best as we can.
Due to delays and bad weather Every tour program in Thailand Not just this tour, The company have the right to change the program as specified to be appropriate.
Maya Bay is the organizing part of the nationnal park . During this period, which has a lot of customers This has resulted in the porting of boats in and out for customers to walk to Maya Bay takes quite a bit longer than usual, coupled with wind and waves.
Secondly for the size of the boat The port has clearly stated how many people the boat can be hold for each size. If over the port is strictly prohibited from leaving. On that day, the number of tourists in our boat was 38+1 people, and our boat we had 47 seats, which was definitely enough for the number of customers. In the case of seasickness customers, we have informed in the morning that there will be quite a lot of waves. If you are not confident in boarding the boat, you should take seasickness pills before departure, but some customers do not choose to eat. according to the instructions
Thirdly, on the shoe sales section, it is an additional part for customers who are unsure about swimming. In order to prevent, because some points may be shallow or the water may be deep, even walking along the beach, customers may step on the reef because there are many tourists at each point. We have recommendations for their safety. Also we have check the ccv on that day, and we confirm that we do not force customers to buy anything, it is a recommendation for their own safety, the customer can decide for themselves whether they wants to buy or not. no compulsion at all.
if anyone who has been to Khai Island will know that walking barefoot on the beach is very dangerous. Because there are many sharp rocks and coral fragments on the beach. As for the sea urchins, they are more abundant in the rainy season. which is a suggestion before the start of the tour. We suggest this because each day we have customers who often get accidents for this and some are sent to hospital due to deep cut stones or sea urchins.
However, we're sorry to hear that you’re not enjoy on this tour. This is the first negative review that we got since operating this program. We apologies for all the inconvenience, and we will be sure to continue improve everything to our customer. Hope you can understand and give us a chance next time.