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Explore the Wonders of Arenal on a Tour from Guanacaste
Playa Hermosa, Costa Rica
- 6 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
Don’t worry—here are some similar options
Overview
What's Included
- BreakfastSavor a delightful breakfast while en route to embark on this tour.
- Private transportation
- Bottled water
- Gratuities
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
We will pick you by the main lobby area of the resort
Start time .07:30 am
What To Expect
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Infant seats available
- No heart problems or other serious medical conditions
- Travelers should have a strong physical fitness level
- This is a private tour/activity. Only your group will participate
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Questions?
Visit the Viator Help Centre for any further questions.
Product code: 277251P3
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Reviews
2.0
2 reviews
Brian_L, Jul 2023
I do not recommend using Costa Rica Premier Tours. Paid $1400 for private tour for my family of 4. English speaking guide did not meet us at hotel. We had to pick him up in Liberia. When we do he does not acknowledge my family at all but proceeds to recap his night in Spanish with the driver for 30 minutes when I finally interrupted. No run down of days events. Nothing to advise what to expect before each stop. Guide kept falling asleep and driver kept having to wake him up. Guide was unfamiliar with Arenal volcano hike. Hot springs experience was very nice but the food was terrible. Our guide slept the entire way home. He clearly had a long night of drinking before my family’s all day tour. Big disappointment.
Response from Host, Sep 2023
First and foremost, I'd like to sincerely apologize for the experience you and your family had with our tour service. At Costa Rica Premier Tours, we pride ourselves on providing top-notch experiences for our guests, and it's clear we fell short during your visit.
I understand your frustration about the guide’s behavior and the lack of communication, especially when you invested in a private tour. I wanted to clarify a few things. The reason our guide met you in Liberia instead of at your hotel is because the bilingual tour had missed the bus that day due to an emergency pick-up time at 6:00 am. We apologize for this oversight.
However, I also want to mention that our guide had an unforeseen family emergency the night before your tour, which kept him up until 2 am. We do not condone or excuse any lapse in professionalism, but we believe in being transparent with our guests about the challenges our staff may face. This, however, doesn’t justify the lack of acknowledgment and communication upon meeting your family, and the recurrent episodes of him dozing off.
I'm glad to hear you enjoyed the hot springs, but I'm disappointed that the food did not meet your expectations. We will be reviewing our partnerships to ensure consistent quality in all areas of the tour experience.
We take feedback like yours very seriously and will be addressing this with the guide and our team to prevent such incidents in the future.
Thank you for your feedback, and once again, our sincerest apologies.
Warm regards,
Playa Hermosa Tours
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