Cenote Chaak Tun Tour in Playa del Carmen - Reviews

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Stephen C

5 star rating: Highly Recommended
February 2018

Great experience. Marcello was a great tour guide and very knowledgable. One of my most memorable experiences in Mexico.

Carla L

5 star rating: Highly Recommended
February 2018

This trip was great. We have been on Cenote tours before and found this one the best we have done. We had a 8yr old and 5 yr old. It was a little hard for our 5 yr old but great for the 8. It had a good mix of in water and out of water tour with a good narration from Mario. They had the necessary gear water shoes, life jacket and wet suit if you wanted it.

Kalok L

5 star rating: Highly Recommended
December 2017

My friends and I were the first ones to arrive so fortunately we got a private tour! Our tour guide - sorry I can't remember his name, was very informative and attentive to my friend's needs. My friend has a bad back so he struggled with certain portions of the tour. There was an area where you can't walk upright - you have to crawl/bend over to get to the other side. Since it was just us, there was no rush and the tour guide was super patient and concerned with us. My favorite part was the free facial/scrub! Thanks again for an amazing time!

kelly_seymone

5 star rating: Highly Recommended
August 2017

Loved it and our tour guide Mario was amazing. We were nervous but it was worth it :-

maggie b

5 star rating: Highly Recommended
May 2017

Highly recommend. Guided tour great, especially Luigi and photographer who is reasonable. Lockers adequate. Facilities adequate. All equipment provided: wet suit, swim shoes, snorkel/mask, flashlight, but no towel. Explora Caribe Tours have new a/c vans and good drivers who are on time and courteous even provide cold water.

Amy B

5 star rating: Highly Recommended
March 2017

We would highly recommend this tour. There were only 6 others on it so we got to do a lot of exploring in the caves. Our guide, Abel was super knowledgeable and really fun. He showed us around 2 different centers within the park. We only wanted a 2-3 hour tour and he was spot on. It was nice to not be surrounded by 50 other tourists plus we were able to purchase the professional pictures from the tour.
Don't miss this Cenotes tour!

aubri.k.adkins

5 star rating: Highly Recommended
February 2017

This tour was absolutely fantastic-- a very unique experience. Our guide, Ricardo, was extremely knowledgeable, engaging, and funny. I highly recommend this!

Angelina H Canada

5 star rating: Highly Recommended
February 2017

We wanted to have a half-day tour and this tour is just right for us. We have a wonderful guide, Emilio was excellent. He took the time to show us the limestones and history of maya. The cenote water is.. as they say very refreshing. I would definitely recommend getting a wetsuit, it is part of your equipment rental anyways . Remember to bring a piece of ID, you need that for your equipment rental.
Our transportation to-and-from hotel was excellent, the car ride arrived at the designated time and our driver was waiting for us when we finished Sergio I hope I spelled your name right . Thank You !!
This trip, well worth the money.

Maren R

5 star rating: Highly Recommended
January 2017

Great!

Roxana P

5 star rating: Highly Recommended
December 2016

The tour was perfect and our tour guide did a fantastic job. I'd highly recommend this tour! They had wet suits, snorkels, and water shoes that you could rent for free. There was also a photographer that went on the tour and pictures were for sale at the end but we were not pressured to buy them.

Abby Y

5 star rating: Highly Recommended
August 2016

The tour was a lot of fun and our guide Ricardo was great. We opted to get hotel pickup for an additional 15 USD round trip they don't do pickups on Sundays and once we arrived at the cenote, we were given all our gears and a locker. You get to explore caverns and caves. The whole trip takes about 3.5 hours including transportation. It's a very unique and thrilling tour.

Erika J

5 star rating: Highly Recommended
July 2016

My husband and I took this tour. Our guide was Able and he was fantastic. He was able to speak in both Spanish and English. He was friendly and very knowledgeable. We had a pretty small group and it took about 2 and a half hours. We were very happy we took this tour.

Clint M

5 star rating: Highly Recommended
June 2016

Our guide was fantastic! We had a great tour/trip at Chaak Tun...a must do when in Playa

Chris V

5 star rating: Highly Recommended
June 2016

One of the best things we did in Playa. Be sure to ask for Philippe. He has been doing cave dives for over 20 years and knows his stuff about cenotes.

danny f

5 star rating: Highly Recommended
April 2016

Nice small group. Very informative. Taxi ride is 10 there and 12 back to town. Bring wet suit or use theirs. Better than expected.

Jane D

5 star rating: Highly Recommended
March 2016

Our experience as a family of 6 was remarkable from the ride from our rental property to the cenote guide at Chaak Tun. Our cenote guide was a wealth of geographical information as well as fun. The experience was the highlight of our vacation. The warming shots of tequila was the perfect antidote to the chilly waters of the cenote.

Cathleen B

5 star rating: Highly Recommended
February 2016

Philippe was our guide and not only gave a great tour of the cenote, but also gave a nice history of the Mayan culture. One of the highlights of our trip to Playa del Carmen, Highly recommend the tour.

Kathryn D

5 star rating: Highly Recommended
January 2016

Amazing way to start our first trip to Mexico! The staff was all very nice and helpful! They spoke English well too. Our guide, whom I can't remember the name of at the moment, was very knowledgeable, helpful, and funny! He took our photos with my phone, and we even got a photo with him at the end! He was a great tour guide!
The tour itself was breathtaking! We went into two different parts of the cenote since we were only snorkeling. The first part was small and just a warm up, but then we went into the larger, more well-known part. There were bats flying around and we saw some fish swimming! So cool! The guide took us around and talked to us about the cenote, and then he swam with us to different parts of the cave. We were then allowed a little bit of time to swim by ourselves. I got a lot of great photos, but its impossible to capture the breathtaking sights I saw both underwater and above me. I definitely recommend this tour! If you aren't at a hotel though, make sure you figure out the transportation ahead of time. That was our only issue. Great otherwise!

Maria G T

5 star rating: Highly Recommended
December 2015

They were really nice and I totally recommend this tour.

Michael S

5 star rating: Highly Recommended
August 2015

Great experience. Eerie, quiet and other-worldly. Our guide, Ricardo, was low-key but helpful, informative and gracious. You've never seen a cave like this. Also a great thing to do when you've overdosed on sun the day before. Which happens to...everyone.

alicia.johnson

4 star rating: Recommended
April 2017

My 9 year old daughter and I went on this tour in March and and had a great time. Our guide spoke very good English and was well informed. The cenote was unlike anything we had ever seen before. We snorkeled through a dark cavern. There weren't many fish but were many bats and we even saw a scorpion spider. Definitely get the wetsuits because the water is very cold. The only negative thing I would say is the tour company was a little hard to get in touch with but after a couple calls I was able to arrange for a pickup and dropoff at our hotel.

Andrew B

4 star rating: Recommended
July 2016

The tour was fascinating. Swimming in the cool water is a nice Break from the heat. It was much cheaper than rio secreto.

caglieroranch

3 star rating: Worth doing
April 2016

I was a little confused on how to get to this tour. We were in Playa del Carmen, and the easiest way is to just grab a taxi. We signed up for their shuttle to come pick us up, but their communication as to when we would be picked up was not that great. The guide was knowledgeable and very nice. The cave snorkel was interesting. I think it took us a couple of hours to do this tour. If you want a quick outing this was good.

Sandra S

1 star rating: I do not recommend this
February 2017

el paseo bueno pero dejaran esperando nosotros como 1hora hasta que llegasse personas para hacer juntos y eso que llegamos a las 9.30 y el tour empeza como las 9.

Jeffrey S

1 star rating: I do not recommend this
May 2016

The staff at the tour spoke no english when we call to confirm. Also there was no transportation on Sundays.
We were really looking forward to this tour but didnt even go due to the troubles with confirming.

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