When we got to cancun they didnt have iut info. And that i only paid for one way when i paid for round trip. They were on the phone with alma and wanted us yo be ready at 10 am when orginally asked for 1pm my flight was at 5:35 pm got to change to 1:30 pm and they still vame at 10 am was not ready call cust. Ser and again alma called back argured with her becauce she was not going to send anyone back and didnt. I had to pay someone else to take us to the airport.