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Rio Secreto Underground River Tour with Crystal Caves

star-4.5
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Quintana Roo, Mexico
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icon3 hours 30 minutes  (Approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
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Overview

Explore the Rio Secreto Nature Reserve outside of Cancun on this full-day excursion, where you swim and wade in one of the most spectacular underground caves in Mexico. See the famous crystal caves on a tour that showcases the spectacular natural wonders of the Yucatán. Choose round-trip transportation from your Cancun hotel, or meet your guide at Rio Secreto directly.
  • Day trip from Cancun to the Rio Secreto Nature Reserve
  • Swim through an underground river and enjoy the tranquility inside an ancient cave
  • See gorgeous crystal-like cave formations above the turquoise water
  • Upgrade for hotel pickup and drop-off from most Cancun and Playa Mujeres hotels
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Professional guide
Use of all necessary equipment (wet suit, hard hat, water shoes, life vest)
Hotel pickup and drop-off (if option selected)
Lunch
Lockers and towels
Gratuities
Hotel pickup and drop-off (if option not selected)

Departure Point

Río Secreto, Quintana Roo, Mexico

Traveler pickup is offered
If you are stayin at a B&B the closest meeting point will be assign.

Departure Time

8:15 AM

Return Details

Returns to original departure point
Choose pickup at your Cancun hotel (select option at check out) or meet directly at Rio Secreto Nature Preserve.

Arrive at Rio Secreto and listen as your guide reviews safety considerations and hands out equipment, including a hard hat with a lamp, a wetsuit, a life vest, and water shoes.

Follow your guide into the underground cave to view the breathtaking crystal formations on both the ceiling and the floor. Walk along a path through the caves and wade or swim through the river itself. Enjoy the sound of your group's movement through the subterranean cavern echoing off the walls. View the vibrant colors and dramatic mineral forms that lie hidden deep below the surface of the earth.

Exit the cave and opt for a shower at the Rio Secreto's facility. Swing in a hammock and enjoy a buffet lunch before boarding your bus for the return trip. End your Rio Secreto adventure with drop-off at your hotel in Cancun or at the Plaza Kukulkan.
Itinerary
Stop At:  
Rio Secreto
This attraction is located near to Playa del Carmen, you will observe a natural history dating back millions of years and you will be able to swim about one kilometer below of the beautiful stalactites and stalagmites in groups of 10 people maximum on the underground river.
Duration: 1 hour 30 minutes
Admission Ticket Included
Stop At:  
Rio Secreto
After the swim, you will enjoy a delicious regional buffet in the Rio Secreto restaurant. ( alcoholic drinks are not included).
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Passengers must weigh less than 250 pounds (113 kg)
  • Minimum age is 4 years
  • Not wheelchair accessible
  • Near public transportation
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY Cancun Vacation Experts

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the policy on sanitization during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the social distancing policy during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What measures are being taken to ensure staff health & safety during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the maximum group size during Rio Secreto Underground River Tour with Crystal Caves?
A:
This activity will have a maximum of 10 travelers.

See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.

Traveler Photos

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Traveler Tips


  • "You're not allowed to take your camera/phone with you which is understandable cause you're constantly in and out of water, on uneven terrain etc, But unfortunately, our photographer didn't do a good job." See review

Reviews

4.5
star-4.5
291 Reviews
Reviews by Viator travelers
Showing 1-10 of 291 reviews
star-5
Worth every penny and more
Julian_R
, Jan 2021
The whole adventure was wonderful. The cave was amazing, a true natural beauty. The guide was the most considerate and professional ever known, despite my fear of deep water, he made me feel comfortable enough to follow thru with this magnificent natural beauty.
icon Response from Host , Jan 2021
Thank you very much for your time to write about this experience, it is nice to see that the guides are professional and considerate. We hope you can keep recommending this beauty to your friends and relatives.
HelpfulHelpful
star-5
Words to can not explain this natural beauty!
Kristina_T
, Jan 2021
Worth every second of our time. This is a very interactive tour. Definitely for fit people who can walk over rocks and slippery surfaces. They do however have a walking stick for those people who can’t. Although be careful with the walking stick so that you continue to preserve this incredible beauty. The one thing I liked most is how important these caves are to the tour operators whom you get to experience the trip with. We had a moment of silence which was incredible. Eureka was our tour guide and he was incredible. He helped us all down the rocks and through the cave. He guides us quickly enough so that we were able to actually see the entire caves. The lunch buffet was also delish and simple. I like simple... The only downside are the pictures. We could not take our cell phones which is understandable and their photos that they take are extremely expensive. Our one photo was $25.00usd, each are $25.00usd, the pull package is $100.00usd. WOW outchy-my-wallet. Instead we tipped our tour guide out of this money because he deserved it. Now on to Chichen Itza tomorrow.
icon Response from Host , Jan 2021
Thank you, this tour has become a must! and it is interesting seeing that everyone on this activity enjoys nature, the information provided for our guides, and the complete experience. we are glad you enjoyed the food. Photos are optional to buy.
HelpfulHelpful
star-5
BEST TOUR EVER!
Luiz_S
, Jan 2021
Alex was one of the best if not THE BEST guide i’ve ever met in any tour anywhere in the world. The caves are absolutely stunning. So peaceful, so beautiful and a very informative tour. Would recommend to anyone visiting Cancun!
icon Response from Host , Jan 2021
Thank you very much for your time to write this review all the guides are trained to provide this grade of satisfaction for the experience, we also appreciate very much your recommendations.
HelpfulHelpful
star-5
Amazing!
Ryann_F
, Dec 2020
This is a once in a life time opportunity! You must try it!!! The tour guide Mitch was knowledgeable and friendly and made me feel safe. Also it’s nice to know part of the proceeds go to conservation of the park
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star-5
Ceci was the best!
Melinda_w
, Dec 2020
Such a fun day to explore a new area of this world! The caves were beautiful and the experience with our guide, Ceci, was unforgettable. Our path came with a brief meditation break and lots of things to see and hear. I highly recommend this exploration and the food was great!!
HelpfulHelpful
star-5
A Great Tour Guide makes all the Difference
Christina_L
, Dec 2020
What a fun experience. Pick-up was right on time and the whole tour went smoothly and was organized. Really appreciate our tour guide Gustavo who not only was fun, informative, and made us all feel safe, but as the non-swimmer in the group, took the extra effort to help me through the swimming portions of the tour and make sure I was comfortable. Our photographer Anna was also amazing and made sure we had a lot of great memories to choose from. The price is a little steep for the photographs but it’s not to be unexpected from a tourist attraction. Overall, great experience.
icon Response from Host , Dec 2020
Thank you for the feedback and kind words, I'm glad you enjoyed this great experience. We'd love to have you back soon
HelpfulHelpful
star-5
Amazing natural wonders!
Carolee_D
, Dec 2020
It was just beautiful and we had a great tour guide Aaron. Only complaint is they don’t let you bring your camera and then they don’t offer enough affordable options to purchase pictures.
icon Response from Host , Dec 2020
Thank you for sharing your experience, we are glad to see you have a good time.
HelpfulHelpful
star-5
Amazing sight
Loretta_M
, Dec 2020
This is an amazing sight truly loved it!! Down side is they won’t let you take any pictures and the ones they take aren’t that great with a heavy price tag of $100 dollars.
icon Response from Host , Dec 2020
Thank you very much for your comments, we are very happy to see you enjoyed this amazing experience,
HelpfulHelpful
star-5
A great way to experience one of God's natural creations.
I_B
, Dec 2020
An amazing experience! Unbelievable river and cave exploration ! The guide was great and very careful to make sure everyone including older guests were keeping up and safe throughout the experience. All in all a wonderful ecperience!
icon Response from Host , Dec 2020
Thank you very much for sharing this amazing experience, this will be very helpful for future travelers, we are really glad to see comments like this
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star-5
My favorite activity from our time in Mexico!
Jennifer_G
, Dec 2020
A friend told me about this tour so I had high expectations going in. I was not disappointed. If you love caves, exploring and swimming - this is the tour for you. The underground river is pristine. The site does a great job of protecting this ecological treasure. I think we spend about an hour and a half inside the cave and while it was plenty of time, I could've stayed all day. Our guide was very knowledgable and took great care to make sure we were all safe. Definitely recommend!
icon Response from Host , Dec 2020
Thank you very much for the time you expend writing about your experience in this activity we like to see comments like this.
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