We booked this new tour the day after it was first posted, and went the following week, so all the kinks probably weren't worked out. We asked Viatour to refund the difference between the price of the group tour and the private tour, because we ended up getting the group tour. They were more than generous, and we only asked once, via email.
Even in a bi-lingual group, the tour was still worth it. You should plan to go to Santo Domingo.
If you sign up for the private tour, call at least 3 days in advance to confirm pickup time. It took us a day to figure out how to find a valid phone number for the tour operator. Hint - there are two area codes in Dominican Republic, 809 and 829. Viator provided us with a phone number whose area code was wrong.
We definitely enjoyed the tour we got, which was a bi-lingual tour of 40 people. I'm not sure whether a private tou would have improved the experience that much. It was a good tour.
Our tour guide was awful!
He was in such a hurry we almost had to jog to keep up with him.
He talked so fast so he could move on that is was very hard to understand him.
Photo op's would have been nice, but no we had to keep moving.
Would have loved to have spent sometime seeing the city.
They skipped the tres ojos which was the most exciting part of the tour description. Lunch was disgusting.
The guide was knowledgable and friendly, the driver safe, and the bus clean and comfortable. The tour was interesting and fun but about two hours shorter than the estimate. There was no stop at Los tres Ojos as promised in the itinerary. Also I expected that we would at least be able to get out and walk up to the Columbus lighthouse, but sadly no. The driver pulled over to the roadside and we were allowed only to take pictures from the bus, the same with the monument to the sugar cane workers. The walk through old Santo Domingo was interesting and pleasant. The lunch was tasty. Time for optional shopping does not mean that you will be allowed to browse in a group of shops but instead that you will be taken to a single shop. Finally the only site you will actually enter is the National Cathedral. Overall a pleasant day and a good overview of local history, but there would be much opportunity for improvement.
More about shopping and way too long a bus ride. Tour was not great either. Everything was rushed and we did not see much for the money we paid. It was a three hour bus ride from Punta Cana. The guy on the bus was not the tour guide.
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