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We were picked up on time. We got to the boat and were very professionally and promptly gotten from the shore to the fishing boat and then given basic instructions and a rundown of the day. Shortly after launching we hooked a fish. I was in the chair, so I got to reel in the first one. 8 1/2 foot long Sail Fish!!! Beautiful fish. We also caught a bunch of mahi mahi. It really was great day. There were only 4 active fisherman on the boat and everybody got plenty of time on the reel. The crew was very helpful and professional and very quick to help out when some of us got sea sick due to the 15 foot waves. I would highly recommend this provider if you are looking to go deep sea fishing!
After going to bed extra early and waking up extra early to go deep sea fishing, we were hugely disappointed. After waiting for45 minutes for our shuttle to pick us up, and then spending another 45 minutes on the phone trying to get a hold of both Viator and the tour provider, we were not able to contact either of them! Very frustrating, and unacceptable! This was to be a large part of our vacation, and we had planned our time around it. Not only that, but 5 days later we still have not received a phone call to at least apologize for this poor service. We travel south at least twice a year, and I will not use Viator again!
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