The tour was well organized. Rides were prompt and friendly whenever they were needed. The accommodations were clean and more than satisfactory. The view in TeAnau was great. Even in the rain the Milford sound tour was outstanding. The boat captain went out of his way to make it the best experience. I loved the train through Taieri Gorge. The old cars were magnificent , the engineer kept us ready with our cameras for the best views. I would do it again
P Ho Hong Kong
Tour was confirmed on 9 May 2015 and Ms Shireen Bosch has first contacted me on 11 May and 9 Jun. Received clarifications and reminders on 19, 24, 25 and 26 Aug. Got full documentation from reception on the day following check-in upon request. Received another copy of itinerary on morning of 28 Aug. Up to this moment, reference was made to my booked itinerary. After a busy day in town, I was shocked to receive another itinerary which has turned my whole itinerary upside down, ie going by rail to Dunedin and having the Milford Sound Cruise on Day 3 instead of Day 1. We were confused about the pick-up time, as 6:45 am for the original itinerary and 9 am for the revised itinerary and we had to call your emergency hotline at late hours. The pick-up service was 15-20 minutes late. We were at panic and had to call the emergency hotline again. After the railway journey, there was no pick-up at the station and we had to seek assistance from the staff of the Railway Station. Finally when a taxi picked us up and brought us to our hotel in Dunedin, the taxi driver asked us for taxi fare ... We just lost confidence in VIATOR and we felt so helpless. We called your emergency hotline again to get reassurance from your staff Olga. Thanks to Olga's kind assistance, the rest of our journey went smoothly. One deep regret though was we were unable to visit the Glowworm Cave at Te Anau. The original itinerary would drop us off at our hotel at 5:15 pm in Day 1 but the revised itinerary dropped us off at our hotel at 6:45 pm, which made it impossible for us to join the Cave tour. It is a shame to have missed it as the Cave was just about 15 minutes' walk from our hotel. We booked this 3-day tour with consideration of an early evening arrival at Te Anau on Day 1. Had we known of this revised itinerary, we would have made good adjustments to our journey well in advance. Ms Shireen's explanation of an oversight is hardly acceptable. Our time and money to travel is limited!
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