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Luis G D

5 star rating: Highly Recommended
January 2015

Very good. Our guide, Wilson was outstanding.

Kirk L

4 star rating: Recommended
August 2013

The tour itself was great. El Andaluz an excellent hotel. Wilson was an excellent guide. I scheduled a rest day after I arrived as I did not get to the hotel til 2AM. At 9AM I called the Grayline to comfirm this tour for the next day. "We have NO record of a reservation!" I was picked up at the airport so had a reservation of that, and the whole trip was booked together. What happened to the 2 day tour??? I still don't know. The front desk guy made at least 4 calls to the Grayline office trying to get confirmation. At 5PM I called myself and was finally told that yes, they had me down but did not have confirmation for the train ride part of the tour. I said, "Look, you've had since February to get that. Get your act together!" I was told that the "other shift" made the reservation and did not record the info. This seemed to be the way they worked. The only time I was sure of anything was when I had an English speaking guide next to me and he was on his cell phone with the offricewas sure was when I

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