everything worked well, we me and another passenger just were waiting for the car for 40-50 mins after our arrival what was too much.
No drama this trip but a 45 minute wait at the airport for the van.
The bus/van we were on broke down on the highway. We were going so slowly I thought we were going to be rear ended. We had to change vans on the side of the highway. We continued on to Quito but the driver for some reason went thru the bus station. I think he was in the wrong lane. He was pulled by a cop and given a ticket for a missing headlight. We reached the street below our hotel and had to walk up 1/2 a block..
I was the only on the transfer as I arrived late at night on March 2nd. There was a driver as well as someone who greeted me in the airport. He was very nice and provided me with some helpful tips while on the ride. He even walked me to the door of my hostal and waited with me till they came and opened the door. Then spoke to the lady to let her know who I was since she didn't speak much English and I couldn't speak Spanish.