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Despite all of the negativity towards Grayline, we could not have had a better experience. Highlight of the trip, but make sure you wrap up warm!!!
When booking our tours, we were strongly advised to avoid Grayline, but after the experience we had, I have no idea why??
Make sure you book this on the first night as if the weather is bad they may cancel it, but they generously offer to book you again the following night until the tour actually runs.
We booked for the first day we got there at 8pm, but they emailed us saying it wasn't going ahead at around 6pm. So I called them up and rearranged/booked to go the following day at 8pm.
On the second day, while we were on another day tour that was supposed to be back at 6pm, we were informed we would not be back until 8pm which meant that we'd miss pick up for this tour.
So I emailed Grayline around 4pm, explained the circumstances and asked to see if we could get onto the 9pm tour and they said that it was no issue. SO SO Glad they could make this accommodation in the booking for us at such short notice, as we were lucky enough to see them. I have to say one of the most amazing experiences for both me and my girlfriend.
Ebba or Edda?? was our tour guide, she was hilarious, it was like we got a comedian and Northern Lights tour, for the price of one. She also took delivering the science behind the Northern lights in her stride not surprising considering that shes an Environmental Scientist at the University of Reykjavik in the day! and gave some folk talks for the people who arent interested in the science.
I was in Reykjavik for only 3 nights and this tour was canceled the first and third nights due to cloud cover. On the second night we managed to get out to a dark location but there were 6 large buses worth of people in a really small pull-off from the highway. I understand the tour goes to different places every night depending on a few factors ours was chasing the empty sky, there were still a few clouds around but after standing around for an hour a few people managed to catch a glimpse of a green streak. They didn't 'dance or move' according to the guide so she said we could come back again as this glimpse wasn't sufficient. Keep your voucher as it is still valid for 2 years! One important point though - if the tour is canceled due weather, MAKE SURE YOU REBOOK! at the hotel desk, or give them a call - do NOT just turn up thinking you'll be put on the next night's tour automatically - as my hotel told me I would be. I was lucky I was a solo traveler and they could squeeze me on but definitely ensure you lock your place in as this is one of the most popular tours to do! as well as Blue Lagoon - also another must-see
The tour company took me three times to see the lights. Unfortunately, it was cloudy every night. So they gave me up to 2 years to come back and redeem the tour.
Our guide made this trip ! After waiting for hours and not seeing the lights our guide spotted them out the window on the way back and the bus pulled over. Incredible to see and would recommend this tour. Thanks
We were lucky and saw the lights on our first try! Tour bus was big and and location had many other tour buses, which means many people which didn't bother us but might bother some
Not only was our tour guide Karl incredibly fun, but they were determined to make sure we saw the lights.
When the cloud cover threatened to spoil our night, they moved us to a different site and we saw them in all their glory.
Wow! This was definitely one of the coldest nights I've experienced but the guides were able to find a huge open field with no city lights so that we could enjoy the northern lights in all their glory. To see the night sky look like it's being cut with a knife of light is an experience second to none! The agency was very professional and ensured we were comfortable on the coach and warm when we were in the field.
While the conditions weren’t great for our trip, we loved the scenery at the falls and brisk winter air. And we can try again for free within two years! I can’t wait to go back.
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