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Ben Holmes United Kingdom

5 star rating: Highly Recommended
October 2016

We almost nearly didn't get to go on the trip. The tour company asked us to confirm our booking with them twenty-four hours before the tour. We didn't think much of this as we assumed that we could use the hotel's wifi to confirm the booking and that would be it. However at the Grand Bahia Principe Coba there was no phone signal, and the wifi was quite frankly, terrible. We then had to get the hotel to ring the tour company and tell the tour rep to come and meet us, which meant waiting around in the lobby for the rep to arrive. However, it must be said the rep Gabi or Gaby was really nice and very clear about what we needed to bring and what time we would be getting picked up.

Our tour picked us up from our hotel on time, and we were put onto a mini van which then took us to a big coach to begin our tour. The tour guides were Gaytan pronounced 'guy tan' and Ramon. Gaytan began our tour introducing himself and perhaps giving us a talk about the Mayans, their culture, and their descendants today. He said to us, When you think of Mexico, what do you think of? Sombreros? Mariachi music? Tequila? Well we don't wear sombreros and we don't listen to Mariachi music. We have our own music, and we don't drink Tequila, because we simply don't like it. We have our own drinks. We don't speak Spanish at home, we have our own language. We are Mayans, not Mexicans. He then gave us an example of what the Mayan language sounded like, saying the same sentence in Spanish, Mayan and English.

The drive to Chichen Itza was about two and a half to three hours I think and the time was well spent listening to Guytan and Ramon talk about the history of the Mayan people and the appalling treatment they received from the Spanish, and even today how the Mayan people struggle to fight to protect their culture. We stopped off to a place where Mayans make genuine Mayan crafts to sell, Gaytan warned us that pretty much everything sold at the Chichen Itza site is fake and wanted to take us to a place where we could meet genuine Mayans and see their crafts up close and personal. Needless to say we bought a few things, and it felt good knowing our money was going to people who genuinely appreciated it. On top of that, the Mayan people were incredibly friendly and polite, and weren't pushy when it came to selling things.

When we got to Chichen Itza, it took me a few minutes to fully comprehend where I was. This place that I had wanted to visit for so many years was finally here in front of me! Gaytan took us around and once again provided us with incredibly detailed information about each part of the site, explaining to us what it was used for and what occurred there. It was truly amazing to be there and when we were hearing about the activities of the Mayans you could almost imagine being there with them. After going round all the parts of the site, we were given refreshments and some free time to wonder and explore.

The site is quite large, and although The Temple of Kukulkan gets the majority of the attention, there are other nice bits to explore. It is quite easy to get caught up taking pictures on one part of the site and not have enough time to wonder and explore the whole thing. However, you do go around most of the site with your tour guide, so you can use your free time to go back to get some extra photos of something you liked or go see some of the less visited parts of the site. As you can imagine, Chichen Itza is very busy and sometimes it was frustrating trying to get photographs because people kept walking in front of us! However, it is possible to get a people-free picture of The Temple of Kukulkan if you are quick! Perhaps if I were to say one negative, it would be that there were venders that sold these things that made fake jaguar sounds, and needless to say they got annoying very quickly, particularly when you are trying to listen to your tour guide.

After Chichen Itza, we went for some lunch at a restaurant and had a choice of international or regional cuisine. I asked for regional cuisine and asked for un poco de todo a bit of everything to which they happily obliged. The food was amazing, it was not stereotypical Mexican food, but regional Mayan food. After lunch we went to the cenote, not being a confident swimmer I decided not to swim as there was no shallow end although life jackets are provided however this didn't stop appreciating how beautiful the cenote is.

I would 100 recommend you come on this tour, even if you are not a huge history buff, the history to do with the Mayans is really amazing, the way their calendar works, how that links into the construction of the Temple of Kukulkan, and so many other things as well. This was definitely the highlight of my holiday in Mexico.

Stephanie K

5 star rating: Highly Recommended
October 2016

this trip was amazing! Visiting the ruins was not only great but the tour guide and others helping on the tour were awesome! You should definitely book this.

Yvonn M

5 star rating: Highly Recommended
September 2016

Very informative. Could have had more time on the second sight. Strathmore friendly and professional.
Excellent experience.

Josue M

5 star rating: Highly Recommended
July 2016

great tour with the great tour guides. They provide you with the water, corona beer, coffee, fresh bread from local bakeries, and they provide a great experience. I would highly recommend for anyone. If you speak Spanish or want to learn go with the Spanish guided tour its more smaller and more personal rather than the English one which is mostly about 20 people. I would also buy any items at the local shops in cancun or any other place the place the guides take you is a bit expensive and the places in Chichen Itza its also expensive.

Robert H

5 star rating: Highly Recommended
June 2016

Great tour, a very pleasant experience all around. Victor and his team made everything very easy, and he was incredibly informative. We learned a ton of great, interesting information that really made us appreciate what we were seeing. Everything was very punctual, and little things like having breakfast on the bus which was very good made things comfortable and pleasant. Bus was air conditioned and very comfortable. You stop to shop but it is only for 40 minutes so you don't spend long there, allowing you to get the full experience at Chichen Itza. One note, it is very hot at Chichen Itza and you are in the sun for most of the tour there so keep that in mind when thinking about dress / sunscreen. After Chichen Itza and lunch which was one of the best meals we had on the entire trip, you go to a sink hole that is really cool and is a lot of fun. Make sure to bring your bathing suit as we forgot ours and I slightly regret not going into the water. The total tour is 12-13 hours, so keep in mind when booking as it will take all day and you may want a more expedited tour. However, this tour was a great experience and I would recommend it to anyone who wants to spend a day seeing a bit more of Mexico than just the resort.

Jacqueline J S

5 star rating: Highly Recommended
April 2016

Fabulous tour guides
Awesome destination
Brilliantly run
Information and pre-booking information were superb

Faiçal J

5 star rating: Highly Recommended
February 2016

Cancun passion has been very professional. They gave us interesting information throughout the tour. The buffet was really good. And when I have forgotten my camera in the bus, they were very helpful and delivered it to my hotel.

Nancy F

5 star rating: Highly Recommended
August 2015

My family of 4, including 13-year-old twins, took this tour on July 28, 2015, and would highly recommend it to others. The tour operator, Cancun Passion, provided prompt pick-up at our resort and brought us to a central location to meet the coach. We were served coffee, juice, fruit and pastries, which made for a pleasant trip. We had a restroom/shopping stop for about 30 minutes prior to Chichen Itza, where we purchased some lovely crafts. Chichen Itza was amazing!! Our guide, Tony, provided excellent explanations of sites before we were given free time for pictures and lunch included in the price, aside from drinks. The history and sites are not to be missed!! We had an amazing cenote swim before heading back. This is a long day, but well worth it. The staff was professional and personable from start to finish. Tony taught us so much about Mayan history. This tour is highly recommended. Once again, I have had success in booking an excursion through viator!

Michele O

5 star rating: Highly Recommended
July 2015

I want to first acknowledge the local tour company who viator works with or who was at least the assigned local tour group. Evelyn was so accommodating and super nice. The email sent from Viator says to contact the local tour group 48 hours in advance. This, in my opinion, was not highlighted very well. We were also traveling on the 48 hour mark. So we did not contact them in time for our Monday tour. The company rescheduled us with no problem. Seeing the ruins is highly recommended. Our tour Cancun Passion was also fantastic. The guides Noe and Fernando were fabulous. Noe cares more about the history and is very knowledgeable. If you just want to take pictures you don't really need a guide. But it was really informative.

Christine V

5 star rating: Highly Recommended
June 2015

This tour was amazing!

Robert G

5 star rating: Highly Recommended
February 2015

Great trip- the tour of the ruins was informative; it is only 3 hours (which seems like a lot until you realize how much actually there is to see) and it would have been nice to have some additional time to walk around on your own but it was really great. The lunch was good- definitely try to the corn ice cream. Swimming in the cenote was a highlight and fun; definitely a unique experience. Definitely recommend for any first timers to the region/looking for something interesting to do.

Samantha B

5 star rating: Highly Recommended
December 2014

Highly recommend this tour! The sites are breathtaking, and the staff fantastic! Jesús, Samuel, José and Amado couldn't have taken better care of us or done more for us, and it's wonderful to get to see such a fascinating place as Chichén Itzá without having to worry about the logistics. It's a 12 hour day and make sure you bring your camera!

Charles K

5 star rating: Highly Recommended
July 2014

Would give this tour 10 stars if possible!!! SUPER organized and easy communication from beginning to end...tour bus was nice and staff were amazing!!! Great tour guide (GREAT), lunch at a super nice restaurant and visit to the Cenote was fun!! Would recommend this tour 110% without hesitation

Brandon M

5 star rating: Highly Recommended
June 2014

Great tour! My wife and I enjoyed this day trip on our honeymoon. We really enjoyed the sites. The lunch and the swimming in the afternoon was great too!

Jonine

5 star rating: Highly Recommended
April 2014

Saw a few ruins through a tunnel of jungle trees, turned a corner and my jaw dropped, the most amazing pyramid beautifully preserved you have seen, the definition of awesome. Take an umbrella if you go its a frying pan on the site. Didn't get as thorough a tour as I would have liked Fillipe our guide gave us quite a bit of info on the site but had a penchant for giving us his view of Mexican politics/gossip instead of fact about the site so we ran out of time to see some of the most important buildings. Also the mayan pedlars on the site had some great wares that we never saw anywhere else but we were both not given time and strongly encouraged not to buy from them, instead we were taken to an rip off market near our restaurant. That being said the site will remain an amazing memory for the rest of my life.

Nikki W

5 star rating: Highly Recommended
April 2014

amazing day, really enjoyed it and food value for money

Donna P

5 star rating: Highly Recommended
March 2014

Once again, Viator delivered a first class tour. The tour was fantastic, as were our guides. Not only were they knowledgeable, caring, and funny, but they were genuinely concerned about everyone's well being. The stops at Chichen Itza, the wonderful restaurant and market, and the beautiful cenote were all more than enjoyable! Eduardo, Victor, and the others are to be commended for a long to be remembered special day!

Karen M

5 star rating: Highly Recommended
February 2014

Great tour, great lunch, great day! Don't forget to take your swin suit and towel!

Paul O

5 star rating: Highly Recommended
December 2013

The shuttle picked us up on time and we drove for probably about 1 1/2 hours, picking up other passengers, before transferring to a very nice, new, tour bus that included a bathroom, happily, since it was needed at that time and the transfer to the bus took place at the side of a highway, not a resort or whatever that would have a bathroom. Tour guides on the bus were very professional and friendly and served us coffee, juice and breakfast pastries. It was perhaps another hour before we arrived at Chichen Itza. We had driven through rain and although the sky had cleared, we were offered umbrellas in case the rain returned. Our tour guide, Josue, was extremely knowledgeable and informative. So many great stories! It was thrilling to stand in the stone court where ancient Mayans had played their ball game. So many great sights! We were advised not to buy souveniers inside the gate as the quality of the silver, etc. was not reliable and the vendors lie about it. They'll say 'One dollar' to draw you in and then after you make your choice, they say it is 'One dollar OFF.' so beware. Bring your bug spray. Lunch, which was included in the price, was buffet-style but pretty good after adding habanero to spice it up. It was intentionally blanded-down for the masses. You pay for drinks but they were good. There's time for shopping after lunch at the approved store on the grounds. We then stopped at the cenote but by then it was thundering and raining and we chose to pass the hour in the bar a few steps from it instead of making ourselves human lightening rods. The people who DID swim said it was fantastic, with the blind fish bumping into them as they swam. There are lockers for $3 and towels for rent. There was beer, soda and water for the ride home which included a 'snoring contest', as by that time, you will likely be tired from all of the walking and the heat and will welcome passing the time with a nap. An incredible experience and wonderful tour!

Paul M

5 star rating: Highly Recommended
December 2013

Excellent tour, lots of interesting information clearly given. tour guides were excellent. they kept us well informed and very entertained for the whole tour! Food was very good and swimming in ik kil was definitely the highlight for me. A fantastic tout.

aytul h

5 star rating: Highly Recommended
June 2013

We had a such a great time, our tour guide was excellent and very knowledgable, we stopped for lunch which was nice and best of all we stopped at a beautiful cenote to swim- a truly amazing experience. Would highly recommend booking this trip.

Chloejay United Kingdom

5 star rating: Highly Recommended
May 2013

A brilliant day out - really highly recommended. We travelled in a lovely comfortable coach and when we got on board, because we were a group of four, they had reserved us a table seat so that we could all sit together. They served orange juice and coffee and pastries on our way to the trip which were lovely. All four members of the team were lovely, really experienced and really knowledgeable. They told us information about the Mayan people, cultures and history all the way to Chichen Itza. We arrived at Chichen Itza and our tour guide showed us all around the site explaining the details and the history of the different features. We took some fantastic photos and the other members of the small group were lovely. We left Chichen Itza and went to a nearby restaurant where the buffet lunch was included. The restaurant was a nice traditional Mexican restaurant with dancing Mexican women and they served Mexican and American food. The food was lovely but they did not serve you with large quantities of it. After the restaurant we stopped by one of the famous sink holes where you can dive in and go for a quick swim before going home, it was a lovely place, we took some photos but they really don't do it any justice. My husband dived in and said it was a great experience. We then boarded the bus for the journey home where cold beers and soft drinks were served. A really good day out, well worth the money and highly recommended.

Sandra M

5 star rating: Highly Recommended
April 2013

The tour bus and guides were very well-informed and entertaining.
The continental breakfast was very good, and the snacks were good as well.
The restaurant where we had lunch was excellent!

I highly recommend this tour and tour company.
I must say though that I could not use the booking confirmation on my iPhone App - they wanted a hard copy, for future reference.

Ddallas United States of ... 

5 star rating: Highly Recommended
January 2013

Edwin was our tour guide and he was excellent! Very informative and funny too! I LOVED these ruins and only wish I could see more! HIGHLY recommend this. The cenote on the way home was a tourist trap and seemed dirty, the food at the lunch was just OK. The ruins are the attraction!

Robin B USA

5 star rating: Highly Recommended
November 2012

Somewhere that everyone should see in their lifetime!

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