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Peruse the gift shop for special souvenirs before returning to the port in your comfortable and air-conditioned transportation.
Worry-free Shore Excursion:
We will ensure your timely return to the Costa Maya cruise port for this activity. In the rare event your ship has departed, we will arrange for transportation to the next port-of-call. If your ship is delayed and you are unable to attend this activity, your money will be refunded. See our terms and conditions for full details.
Great tour! We went directly from our cruise ship and had no trouble finding the pickup spot. The guide gave us lots of interesting historical information about the ruins and walked us around the site at a leisurely pace, we had plenty of time to take pictures and ask questions.
Aaron drove. And he drove very well. Roberto provided commentary. But what commentary! If you asked a question, you had to prepare yourself for an answer that would comprise the better part of a week at college. We have seldom, if ever, found a more prepared tour guide. His command of the material, the scope of his knowledge, and the manner in which he illustrated his answers on a scratch pad was absolutely amazing. And, on the return, we stopped at a roadside stand and Roberto provided each of us with a plastic bag containing fresh pineapple slices. Yummy!
What you see of Chacchoben is smaller than Chichen Itza or Kohunlich as we remember them but none-the-less quite interesting. There were adequate places to sit while Roberto explained things and that was greatly appreciated by this 82-year-old. The rain held off for the bulk of the actual tour but was intermittent during the drives to and from the site. But at our return, it turned into a gully-washer and we had to walk from the excursion company to the ship in a driving rain, arriving at our cabin completely soaked. The device, that's supposed to be available to carry passengers to and from the ship is always going the wrong way slowly, is completely useless, and the pier is the longest we've ever endured. And the facility, at the end of the pier, is arranged so that you have to walk past the maximum number of shops. At one point, there is a shortcut that is very convenient. However, there's a junker of a truck parked diagonally in the space so that you cannot get around it and you have to walk another quarter of a mile conveniently passing fifteen or twenty more shops to get to where you're going. The exit, from this facility, is not easy to find but, once you've found it, the tour company office is quite nearby. This arrangement is nothing over which Viator has any control, obviously. Still, it dramatically affects your enjoyment of a tour, particularly when you arrive at the ship's entrance with a stream of water running down your back. But, as a bonus, I found that my Canon 7D, Mark II, camera was, indeed, waterproof! In short, we loved the tour. But we hated the process of getting to and from it.
The guide was excellent and so the tour. We really enjoyed it.
Excellent tour, our tour guide Gustavo was really knowledgeable and made our trip very enjoyable. If you are making a stop in Costa Maya, I definitely recommend this tour.
well worth the cost. robertoguide was very good and made the trip more interesting and personal. highly recommend. got back to the dock in time for boarding. only problem was the need for better guidance to tour office. avenue out of port area leads to street with divider in the center. you need to go on the left side of this divided street. costa maya tour people in the port area directed us to the end of the divided street and then left,which was incorrect.
Fantastic Trip! Juan Carlos was very knowledgeable! He even stopped and bought us fresh pineapple to try. Plenty of time to enjoy ruins and make it back to ship without any issues. Highly recommend!
We had a wonderful time on this tour despite a bus wreck that delayed our return to the ship by hours. Juan Carlos was a wonderful and knowledgeable guide, we received much more information about the Mayan culture than friends of ours that took the ship's excursion. We also had more time to explore the ruins. Juan Carlos had organic Chic-lets for us to try after showing us a Chic-let tree and telling us the history of the gum and how it came to America. On the way back to the ship we were treated to a roadside stop with fresh pineapple with a smoked chili powder that was amazing. Arron was our driver and he did a wonderful job of handling a difficult situation and keeping us safe. On the way back to the ship they received news that there had been a bus wreck on the only road in and out of the port. After finding out that the road could have been closed up to 5:00, Juan Carlos and Arron set about getting the information needed to re-assuring us that the ship would indeed wait for all buses and tours to arrive back at port, they then took us to a small market to use the facilities and when it became over crowded with other waiting buses I was so thankful to find our friends among those other buses they took us to a smaller town down the road to another smaller Mayan ruin that we actually got to climb. Juan Carlos was in the process of translating food orders at a local restaurant for us when the road opened up. The bus wreck was a terrible tragedy, including multiple deaths and injuries, but I appreciated how Juan Carlos and Arron kept their heads and even though distressed for their fellows, they gave us the exact amount of information we needed to soothe our worries without sharing details that were distressing and frankly none of our business. Going so far as to kindly warn us to avert our eyes if we needed to before we came upon the still active wreckage site. I have family members that will be visiting Costa Maya in June and I will absolutely make sure they book Juan Carlos for this tour.
Great tour with Roberto. We stopped at a butterfly preserve on the way which was beautiful. The tour of Chacchoben was informative and the structures are amazing. This is a great tour.
Amazing Tour of the Ruins. Skip the overpriced Shore excursions from Cruise Ships and book through VIATOR. Roberto was absolutely fantastic and his knowledge and passion of the Mayan Culture was evident from the first conversation. The tour location was very easy to find and the transportation was in a comfortable van. Soda and water was also provided. Ruins are about 40 min and includes a stop at a butterfly conservatory. 5 stars all the way.
TIP: You can also add a beach stop after the ruins.
Juan Carlos and Aaron are a great team and made the tour very informative and interesting. Unfortunately there was a very bad traffic accident while we were at the Chacchoben ruins that held up our return for about 3 hours and we were well taken care of by our crew. They took us to another lesser site with Mayan ruins to wait out the reopening of the road for our return to the port. It ended up being a much longer day than we had planned but everyone on our bus van with 12 passengers agreed that we were very well looked after by Juan Carlos and Aaron.
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