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I was a bit concerned on how and when to connect up with our tour once our boat docked at the pier. The time was not listed when our excursion was to begin. I would say you need to connect with them within one hour of when your boat docks. The directions were a bit vague to understand. When you come out of the pier and through the security gate, stay to the left toward town. Stay on the sidewalk on the left side of the road. Costa Maya Tours is in the first building you will come to. The sign in on the building and someone was out front to greet those that had an excursion with them by having family name signs. That was a great help since this was our first visit to Costa Maya. We were treated well before our guide and driver arrived. We were in our own group. I guess because it was large enough 4 people. We had a van with our own driver and guide. It took almost an hour to get to Chacchoben I think it was about 45 minutes. During the drive to and from our guide was sharing about the Mayan people and the culture of the area. Our guide was great aka:Lolli. She had so much knowledge of the Mayan people and of Chacchoben it was amazing. We could not have gotten this kind of one on one treatment in another excursion. While at Chacchoben, there was a large group there just wandering around looking at things, but we had Lolli telling us exactly what we were looking at. I felt so special to have this kind of treatment. When we were coming back, we asked if they could drop us off at the beach instead of taking us back into town. They said they could but could not pick us up due to the taxis rights to the beach. That was fine. We then spent a few hours on the beach, where the light house is, to round out our experience at Costa Maya for a full day excursion. The taxi charged us 2 per person to get back to the pier. We heard about a wagon ride that went from the pier to the beach and back for 1 per person each way, but we did not see where to get the wagon back from the beach it is down by the light house. What a great day in Costa Maya and Chacchoben. Thanks Lolli for the experience and the pineapple. If you do this excursion allow lots of time. We left at 9 and returned about 1 at the beach. We stayed on the beach until 345. Thanks again for a great memory Costa Maya Tours.
Our only complaint was the difficulty in finding the office. We walked and walked., And walked some more before finding the place.
However, once we arrived Carlos jumped in and brought us water and found us a place to sit. We had to wait another hour for another couple from a different cruise, so our driver, Roberto Estrada offered to take us into town and show us around while we waited. Roberto gave us the history of the place and lots of insight into the local culture. Once we hooked up with the other couple, we were off to Chaccoben Once again Roberto told us the history and background of the area. I am a former history teacher so his knowledge was a wonderful bonus to our trip. Maria met us at the ruins and gave us an excellent explanation of the Mayan culture and the why of what were were viewing. My wife and I have mobility challenges. Maria set a comfortable pace as she talked and picked the easiest path as we went along. At the end of the tour, Roberto was right there waiting on us and gave us time to shop and use the facilities before the journey back to the ship. Did I mention that Roberto was an excellent driver? His acceleration and braking was smooth as silk.and we felt as safe as babes in a carriage. We had a little bar we had read about that we wanted to visit in Mahaual. Roberto graciously drove a few blocks out of the way and dropped us near our destination. We loved this trip and can't praise our hosts enough! The only suggestion we have is that you post a golf cart near the exit of the dock with a large sign!
The guide was superb and very knowledgeable. There were 6 of us in our party and we shared the van with another couple. As a nice touch, we were offered some fresh pineapple from a road stand.
We arrived in Costa Maya a day early, due to change in ships itinerary, so were very concerned we would not be able to go on our trip.
Found our way to the office and were delighted to find that we could join that days trip, no problem.
We had a great day with our young informative, guide, a bright a bubbly young lady, and 7 other travellers.
Would highly recommend. Much better than huge cruise ship tours.
We had a great experience and will book future excursions through Viator. We had an excellent guide who spent time answering all of our questions and seemed to be in no hurry as we wandered around the different structures. She even took photos of us together and didn't mind at all. The best part of all is that we only had 2 couples including us in our group 4 people total and our guide was very kind and patient with us and all of our needs. I highly recommend booking through Viator because of the personalized service and the nice transportation. I saw other people from our ship that booked through the ship and they were in huge groups and traveled in large buses....no personalized service at all. Our guide even stopped and bought us some fresh cut pineapple to enjoy on the road trip back. Great memories....thanks Viator!!
Great tour, worth the visit! The company was accommodating and very helpful, easy to find them. The tour was interesting and our guide was very knowledgeable and enthusiastic about the topic, the history and traditions. I would certainly recommend this tour to everybody who arrives here from ships as this tour cost half as much compare of the tours that cruise companies offer and also small groups so you get to ask questions more and interact with your guide.
Easy to find, just outside the gates. Had our name on a sign waiting for us. Lolli was our guide and she was most informative, not rushed, spent as much time with us as we wanted. Even stopped on the way back and got some fresh cut pineapple. This is definitely one excursion you should take with VIATOR. Pricing was right and attention to details was awesome. Had a great time and would do again.
The Tour and our guide, Lolli, were amazing! She enthusiastically shared her vast knowledge of the Mayan culture and history.
Communication from the tour operator was poor. Directions to the office were not clear and no time was given as to when the tour was to start. We arrived at 8:45 and were met with comments about us being late. Although the tour itself is recommended, please improve communication.
We had Lalli as our guide. She made the day very personal and real. We could easily imagine the Mayan folks moving in the spaces we saw. The van was not large we were so glad we booked through viator instead of through the cruise! Our group was a nice manageable size and we were able to see everything and had time for pictures and explanations.
We sign up for the viator trip as a last minute excursion. The goal was to see the ruins with a smaller group then what the cruise royal Carribean offered. We walk off the boat and started to walk out of the village to find our tour company viator holding our names up. The day was an amazing day. We were driven to the ruins by Aaron in an air condition comfortable large van with 10 passenger. Aaron is a very safe drivier. We had a women guide driving with us. I can't remember her name but she spoke English very well. She narrated to us during the way over and also the way back to the ruins and answers lots of our questions about Costa Maya. We stopped at a butterfly farm on the way to break the long trip up. We arrived at the ruins and another guide informed us about these ancient pyramids that have been excavated and restored, and now stand as testament to the myths and rituals of the Mayan peoples. We arrived on the 21st of December to see the December Solstice. It was amazing. Hightly suggest this tour to anyone who is on a cruise to this port. They were always aware of the time and our needs such as water, soda, bathroom breaks etc. Thanks so much Charlie for our wonderful day adventure.
Very informative,educational and enjoyable. We enjoy the company of our driver/guide,Robert. We learned a lot from Luis, our tour guide. Other people from another group wished they were in our group. Robert and Luis are hiighly recommended. Thank you very very much for making our first trip to Costa Maya a memorable one.
Everything was perfect... except the butterfly farm which we didnt car much. But the ruins tours was awesome.
We stopped there with the Freedom Of the Seas in dec 2016, and that tour was well worth the price. Victoria, our guide at the ruins, shared her knowledge and showed us her personnal treasures.
Nice day, thanks Viator for the tour! I recommand, it's was cheaper than the same excursion booked onboard the cruise ship!
This tour was awesome! Our tour guide was Sitlolli. She said she also goes by lollipop. She is one of the most interesting tour guides we've had in a long time. She is full of knowledge about the entire region. She has Mayan culture info. She had butterfly knowledge. You ask her she had an answer. The van was a new one with great AC. We headed out to butterfly farm. We got to release some large beautiful butterflies. Then on to the ruins. On the way she informed us of the Mayan culture and everyday life in Costa Maya. We climbed the ruins with her. She pointed out interstate facts along the way. We got to see monkeys swinging in the trees. Did I tell you they provided bottle water, juice and soda? They do. On the way back we stopped for fresh pineapple for a snack. It was juicy and delish! If you can get on a tour with Lollipop jump at it. We left the tour feeling educated and entertained. We drove through downtown were the locals go shopping and eat at restaurants. She offered to let us out but we would have to walk the 45 minutes back to the pier. After the full day of climbing we just enjoyed the drive through of the town. Viator hold on to Sitlolli and her tour group they are real professionals and will do Viator good!
Cannot say enough good things about this tour. We just walked from the port and quickly found a sign with my name on it. Inside the office was very organized. Traveled to the ruins in a newer clean van. Our guide, Citlalli, was the best I have ever had. She obviously enjoyed her job and is extremely knowledgeable. The Chacchoben ruins area is large and much more visually appealing than Tulum. We stopped by a butterfly farm on the way back as well as getting a fresh pineapple snack from a roadside vendor.
This was by far the most interesting tour. Our driver and tour guide were excellent. They went above and beyond excellent
My husband, grandson and granddaughter and great granddaughter took this tour. My husband and grandson stated that the guide was one of the most knowledgeable they had ever seen. They were also very impressed with how she took the time to explain to the 9 and 12 year old on the tour. Both said they would love to have this person in their employ.
Our tour guide, Citlalli, was amazing! She taught us so much and was passionate about the Mayan culture. She treated us like old friends coming for a visit. She took us to see the Chacchoben ruins and a butterfly garden. The trip was a lot of fun and full of surprises! My only regret is that I really felt like she deserved a better tip than I left her!
Amazing pyramids- learned so much! Had a wonderful guide and driver. Very personalize tour! Such a perfect way to spend the day.
Highly recommend the excursion with Viator. They are trustworthy and I felt comfortable with the Bus driver. He came for us after the tour so that we did not have to look for the bus or the bus driver after the tour was over. Their location was only a two block walk past the gate from the cruise ship port. Also there were people to help direct you to the Viator location.
Amazing experience. Guide was very friendly and knowledgeable. Bus was cool and clean. I would highly recommmend.
Tour was very informative and excellent. Famliy of 4, with children 14 and 11.
We had a great time! Our ship had switched port days so we were worried about our off ship excursions but the tour company once we found them was waiting on us as we were the last group to arrive. The one problem we had was identifying which tour company was the right one, like others have said the booking had Costa Maya Tours as the name of the tour operator, but the tour operator was Toucan. So keep that in mind, I had been aware of this before our cruise so it really wasn't that hard to find them, just look around and you will be fine. The Tour itself was great, bus ride was good and the tour guide was excellent and you could tell he really cared about the ruins and the people who live in the surrounding areas being a local himself. We had 4 kids ranging from 19-24 on the tour and they loved it. A bonus while on the tour a group of monkeys passed over us in the trees above.
Our guide Gus was a lot of fun and knowledgeable. We really liked the value for the price we paid and liked being in a smaller group. Great guide and tour!
We booked this as an excursion on a cruise. It was perfect. We LOVED the sample of the pineapple. I wish we could have brought some home. My struggle is always what to tip! Keep the cash handy!
Excellent small group tour with emphasis on personal attention. I don't know how you did it but we were almost alone at Chacchoben and were able to get photos without fighting with dozens of people in our pictures. At the end we were given the choice of going to a beach or returning to the dock to shop. Very enjoyable day.
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