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Viewing All 29 Reviews What's this?
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dyalden1

5 star rating: Highly Recommended
December 2016

Amazing pyramids- learned so much! Had a wonderful guide and driver. Very personalize tour! Such a perfect way to spend the day.

susan m

5 star rating: Highly Recommended
November 2016

Highly recommend the excursion with Viator. They are trustworthy and I felt comfortable with the Bus driver. He came for us after the tour so that we did not have to look for the bus or the bus driver after the tour was over. Their location was only a two block walk past the gate from the cruise ship port. Also there were people to help direct you to the Viator location.

Scott M

5 star rating: Highly Recommended
September 2016

Amazing experience. Guide was very friendly and knowledgeable. Bus was cool and clean. I would highly recommmend.

Tina C

5 star rating: Highly Recommended
June 2016

Tour was very informative and excellent. Famliy of 4, with children 14 and 11.

James H

5 star rating: Highly Recommended
June 2016

We had a great time! Our ship had switched port days so we were worried about our off ship excursions but the tour company once we found them was waiting on us as we were the last group to arrive. The one problem we had was identifying which tour company was the right one, like others have said the booking had Costa Maya Tours as the name of the tour operator, but the tour operator was Toucan. So keep that in mind, I had been aware of this before our cruise so it really wasn't that hard to find them, just look around and you will be fine. The Tour itself was great, bus ride was good and the tour guide was excellent and you could tell he really cared about the ruins and the people who live in the surrounding areas being a local himself. We had 4 kids ranging from 19-24 on the tour and they loved it. A bonus while on the tour a group of monkeys passed over us in the trees above.

tb

5 star rating: Highly Recommended
April 2016

Our guide Gus was a lot of fun and knowledgeable. We really liked the value for the price we paid and liked being in a smaller group. Great guide and tour!

Amy T

5 star rating: Highly Recommended
April 2016

We booked this as an excursion on a cruise. It was perfect. We LOVED the sample of the pineapple. I wish we could have brought some home. My struggle is always what to tip! Keep the cash handy!

Karen B

5 star rating: Highly Recommended
March 2016

Excellent small group tour with emphasis on personal attention. I don't know how you did it but we were almost alone at Chacchoben and were able to get photos without fighting with dozens of people in our pictures. At the end we were given the choice of going to a beach or returning to the dock to shop. Very enjoyable day.

Betti G

5 star rating: Highly Recommended
February 2016

Best shore excursion yet! Clean buses, nice roads, excellent guides!

Jennifer N United States of ... 

5 star rating: Highly Recommended
December 2015

Great tour! Very informative guide and safe, comfortable transportation.

Debbie R

5 star rating: Highly Recommended
February 2014

This experience with Viator was much better than I expected. We meet up with our tour guide Augustin. Along the way he would tell us the different sites. We arrived at the Chacchoben and met up with Diana (Family). She was excellent!! She kept everyone interested in the history. I really enjoyed the tour with her and with our driver Agustin. I asked to be dropped of somewhere to eat which he did. After two previous disasters with Viator this one was a huge success!!!

Che Che

5 star rating: Highly Recommended
January 2014

Our original tour company - Alto did not show, we had to make other arrangements to find where is office was located. With little Spanish experience, we managed to communicate our needs. In our voucher it indicated free YELLOW TAXI ride to the location. When we got to the location, no one could explain what was going on and our driver would not be paid by the tour company. We decided to pay for the fare on our own. The good part of all of this, another tour driver took us along with another family to the Chacchoben and they did a fabulous job. Our lemons of a trip turned into lemonade with the new company. All and all the trip and day was fun. - FYI - if you are cruising, you cannot confirm your reservation if you do not call.

Paolo B

5 star rating: Highly Recommended
January 2014

Out tour guide was Diana. She was great. Very informative and attentive to any request. Greatly Recomend it!
One minor note: meeting place info not accurate. Guide was waiting for us not at the pyramid, but half way from the port and and pyramid. Recommend Viator to coord. Better with local agency.

Ananth

5 star rating: Highly Recommended
December 2013

The tour started a bit shakily. We had a wait at least an hour to start off. The tour operators were rounding up a lot of new customers to fill their buses as much as possible before starting off for the ruins. Also, the booking had Costa Maya as the name of the tour operator, but the tour operator was Toucan. We were a bit apprehensive!! But once it started, it was worth every penny. The ruins and place itself was fantastic. Nice surprise - the operator provided cold water throughout... they even brought it to the top of the sun temple platform.!! Absolutely recommend.

Edna D

4 star rating: Recommended
October 2016

While ruins were beautiful, they were not much different from others.

Pnut

4 star rating: Recommended
August 2016

The tour itself was very informative and friendly. Our biggest complaint is that Viator didn't tell us the name of the actual tour company and their information made them believe at first that we were not in their group--this connection needs to be fixed!

Jane L

4 star rating: Recommended
July 2016

Long drive, but worth it. The guides were very friendly and knowledgeable. The company provided cool drinks and the vans/mini-buses were comfortable. The ruins very very interesting and extensive. I would recommend this tour to others.

Jim S

4 star rating: Recommended
April 2016

Overall a great tour. A bit of a walk out to the pickup point but very clear once we got to the pyramid. Great guide...so this excursion would really depend on your guide. We got Gustaf who gave us a lot of history during our drive and very informative during the tour. Plus a good personality. I will say he was nice to give my kids some items like local chewing gum and a keychain but it also made me feel I needed to give a higher tip to compensate.

Liliane A United States of ... 

4 star rating: Recommended
April 2016

This excursion was great. Our Guide Ishmael was informative well spoken and very accommodating. Our driver Carlos was wonderful. I would recommend this trip to any one and everyone. The van was comfortable.

Merryl Y

4 star rating: Recommended
February 2016

The directions to find the tour vendor were slightly confusing. It directed us to look for Costa Maya Tours. We could not find it in the vicinity. Luckily a friendly taxi driver helped us and even called the contact telephone number which was not in service. The same taxi driver walked over to Toucan Tours and asked them if they heard of Costa Maya Tours. After showing the tour ticket, it was determined Toucan Tours was the correct vendor. I took off a star because of the mix up as we almost missed the transportation van.
The ride to Chacchoben took 65 minutes in a van which did not have seat belts in the last row where we were sitting. At least there was good air conditioning in the van.
Ismael, the English speaking guide at Chacchoben provided a lot of information about the ruins and kept everyone's attention. He was very knowledgeable and gave a great tour. Weatherwise, it was a great day at Chacchoben - slight breeze, intermittenly overcast thus a tolerable temperature.

Kms

4 star rating: Recommended
December 2015

Interesting tour but long journey to get to the site. Driver took us to beach on way back. Beach ok, but drinks very expensive 9 for non--alcoholic daiquiri.

Carrie Z

4 star rating: Recommended
January 2015

The tour and ghids were good. However we arrived at the meeting point 1 hour to early as there was no specific meeting time on the tour voucher

Jack W

4 star rating: Recommended
December 2014

very good guide who was informative as well as personable. trip was delayed about one hour, but well worth the price.

James G

4 star rating: Recommended
February 2014

I was excited to find such a great deal on the excursion price for this Mayan Ruins tour rather than putting the extra $ in the cruise ship's pockets and hoping to be able to keep the $ in the local economy. Our driver got us to and from our destination safely and was very friendly. The tour guide at the site was very friendly and knowledgeable. As other past guests have mentioned I would wear tennis shoes and be prepared with bug spray if you are going during the warmer months but fortunately bugs or extreme heat were not an issue for us during January. The only problem with this tour was a little confusion finding where to meet our driver for pickup. Our excursion passes labeled everything as Viator Travel but no one at the port or outside the port gate seemed to know them or how to find them for transportation. Luckily after searching for 20-30 minutes we finally found a lady at a booth that was listed under a different tour/travel name who had our names and was expecting us. I would recommend this tour to other families as all of us enjoyed it from ages 6-59 in our party. I would suggest that Viator make it very clear on how to find the tour group for transportation for future tour groups. Thanks!

family cruise

4 star rating: Recommended
January 2014

These ruins were worh the trip. After speaking to many people about which ruins to visit during this cruise these were recommended by numerous friends. I was so excited with your tour guide - she was informative and knowledgeable on these ruins and was passionate about the tour.
The only downside was they were hard to find once we disembarked of the ship. We had to go outside of town to meet them and nothing was clearly marked.

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