Organized, efficient; tour guide was extremely personable and informative. Would recommended Viator.
Mark Downer United Kingdom
Had issues with the Voucher... may want to get that fixed with Viator and the local agent but other than that the tour and Xel-Ha were great.
Great all day excursion! Could use more time at Tulum. Paper map at Xel-ha would have been helpful navigating park locations.
Tulum was interesting but guides were of little value. Very little explanation and time was cut short. After a brief description the guides headed back to the air conditioned bus. Other guides from other companies were giving their groups detailed explanations of the site. Xel-Ha was fun but we were ready to return home before closing but you have to wait on everyone that is going to your area. Best alternative would be to hire drive or rent car and try it yourself.
we were too hot in Tulum and dehydrated very quickly. my boyfriend was fine but I became sick. when we got to xel-ha it was amazing and I cooled off in the beautiful water and rehydrated in the restaurants. next time we are just going to xel-ha. Tulum was very nice and I loved learning about the mayans but it was just way too hot and humid.
Had a wonderful day. Very tired when we got back to our resort!
A good day out but the whole process of arranging the tour once in Mexico was very tiresome. It's a shame viator didn't provide the correct information and I also had to pay for local phone calls to arrange a voucher exchange. A good tour but honestly wouldn't recommend booking through Viator (sadly) as the process is much easier if booked locally. Nearly lost out in the excursion due to this problem. Needs to be sorted Viator. Very disappointing.
My cousin andnI enjoyed the experience very much. I would recommend the trip but tell everyone to get a locker as soon as you get to the Xel-Ha park it helps with organization.
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