Our group saw all the main sites in Rome, Florence, and Venice. Also we visited many other areas including Sienna, Assisi, Naples, Pompeii, and Sorrento. We had an excellent group of visitors from around the world, and Carlos, our tour guide, was a great source of information on the areas we visited. A very enjoyable and worthwhile tour!
I absolutely loved everything. Our first tour guide, from Rome to Venice and back, was just wonderful. The hotels were great, the food was great, the bus was great, everything!
The only complaint I have it that I didn't like not having one tour guide from Rome to Sorrento. I felt like I wasn't sure what we were doing sometimes. I couldn't get a hold of her on the phone. It was just a little confusing. And I did NOT like the blue grotto! It was NOT worth waiting in the water, bobbing up and down, in the sun and heat, for an hour and 1/2!! Not at all!! Wish I hadn't wasted my time doing that. :
very good: Tour Guide Mario (Carrani) on the Trip Assisi, Florence, Venice + all other local Carrani guides
to be improved: switching of buses at Pompeij connecting the Naples/Pompeij Excursion to the Sorrento/Capri Excursion; no tour guide waiting coming back from Capri to Sorrent
Charo United States of ...
The part of Rome to Florence was OK and the tour guride Miss Patrizia did a fair job. She was not sure of the schuedule because she was assigned at the last minute by the tour operator. She tried to be nice and helpful as much as she could. Sabattini was the driver and my complements to him for the good job. In Venice we had an older lady that was a local guide with much knowledge and culture. But we had to find out way back to the hotel on our own and that was a more than an hour and half walk experience without a guide. Sorrento was the most caotic expecience with a tour guide was stinky smelling, no knowledge at all, the oposite of on the Pompei ruins that took us for almost 3 hours tours with lots of knowledge and making the experience a beautiful learning one. The lady that took us after Pompei to our hotels, Ornella, was young and very talkative in several languages. Her personal presentation was all sweaty, torned jeans and in dirtly sneakers, totally unprofessional. The tour guide fromSorento to the island of Capri was the worst of the entire tour, changed things at the last minute, did not explain anything about the place, just took us to a very poor restaurant and ordered the most cheapest food and left us on our own until we all complaint to go to the blue grott, so he was forced to take us all there to at least see it from the outside since the water levels were high and we could not get in. His name was Hector. The entire entire experience was with last minutes changes, no proper tour guides, left abandoned in the pouring rain in the Vatican tour for 20 minutes enough time to get us all soaking wet and latter with a cold and sore throught. I am aware that September is the month of high season for Italy, but the tour operator could have been more organized with the customer service!
We liked the tour director and the local guides. Not impressed at all with the meals included with the tour package.
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