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Excellent guides. They went out of their way to accommodate us. The hotel room at the Corona d'Italia was comfortable and the desk personnel were courteous and helped us with some problems that we were having.
Ronald and Diane M
Viator were excellent helpful and there when I needed them thank you
Very friendly and good.
Will definitely book any tour from viator again.
robert b Australia
I had the best time, the tour guides were very friendly, however I didn't realise I was being left on my own to join another tour. Had to make confirmation phone calls to know I was being picked up for return. But apart from that, totally enjoyed this tour
Valentina brought us to Florence. She was not as good as the other guides I had on my other trips. I wish there was more explanation about Florence. The local guide that brought us from Florence to Pisa and also the local guide at Pisa are very good. Recommend this trip, and if possible, stay longer.
I traveled with my 80 year old mum to Florence and Pisa from Rome. The trip was very good, the guides were very clear and kind. The whole trip was perfect, on the first day the food in the restaurant was very good as well. I would have rated the trip as 5 stars, because everything was very good, however there was a lack of comunication when we arrived the hotel in florence, I did not know where to take the coach to go to Pisa the next day and nobody knew at the hotel, eventhough the guide told me that I was going to get my itinerary at the hotel. So I had to call Viator to get the information. Then when we came back from Pisa, I had to call again to know where to go the next day to go back to Rome. I would suggest that Viator should have prepared an itinerary and hand it to me on the first day, so I would know exactly what to do without stressing.
Third Day went wasted and the tour plan could have included Venice...
First Day: Florence and Pisa, Second Day: Venice, Third Day: Return to Rome would have been ideal
Yet staffs have been very helpful and friendly
Claudia M USA
I had friendly,well qualified guides.I was impressed that Viator could put together the various programs from different companies. However, this created frustration as nobody knew the details of the next step and I had to have the hotel call around to get details so we could learn where and when to be at a location. .
Felt rushed and I was forgotten about on the day 3, when it was time to get home to Rome.
Had to call and email them.
Schedule on the described Tour was also different from an actual schedule.
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