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We buy tickets for three of us and find out afterwards that we have group ticket with other 5 people. The representer of the agency explain us they cannot give us our enters tickets to the Colosseum which we payed for without explanation and If we would like to see it they will make is “favour” and somebody will come to get us in but in 3h.
Nowhere was specified that we are signing for group at all.Even the tour guide left us before getting inside, he said something like his shift is over and handed the tickets to a random member of the group.
Huge disappointment, the situation was badly handled with unprofessional and careless attitude.