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Great tour, despite the rainy weather!
The set up is strange and we were passed around a little but eventually we were escorted into the Colosseum and joined the tour which was brilliant.
The palatine hill tour was also good even thought the host was a little abrupt.
Great tour, booked it on last minute and had a great time. Only thing that kept it from being 5 stars was we had to wait an hour before we could begin our tournot sure if it was a control issue by the Colosseum or not though otherwise our guides were terrific and really knew an amazing amount of detail. Mia was very funny!
We loved getting to go Underground at the Colosseum, Roman Forum and Palatine Hill Tour. Unfortunately, our tour guide for the Roman Forum and Palatine Hill Tour was a bit much-Matthew was not kind to my 11 year old son and used the wording "don't be a smart ass" when my son was asking general questions about the tour and he loves to talk and ask questions and our guide didn't see to have time to answer questions. The entire tour group participants did not like Matthew and how he acted regarding the tour. Also, the Colosseum Tour Guide was ill during our tour and smelt of alcohol and threw up non-stop during the tour. It was a crazy experience and not one I have had with Viator before. Sorry Viator, but the group you contracted to work with on this group tour was not to your level of excellence with regards to service expectation!!!
We were extremely disappointed with the tour company. They were not at the meeting location provided on the voucher and were unreachable via the provided phone number. So after finally hunting them down, we had to wait nearly an hour from the stated tour start time before even entering the Colosseum. Then, our tour of the Colosseum had to be cut in half in order to make it to even see the Forum and Palatine Hill. After a near run to the Forum, we barely made it in the gate before it stopped allowing entry. Again, as a result of the late start we had a very limited time in the Forum and Palatine Hill due to the sites closing time. So, we were unable to even walk through the Forum and only had a view from Palatine Hill. We definitely do not feel like we go our monies worth as a result of the very poor organization and delayed start time. The only bright spot of our tour was that our guide was great. We could tell that he felt bad and was equally exasperated by the situation.
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