Thank you for sharing your feedback about your recent Pompeii Day Trip with Mount Vesuvius or Amalfi Coast Option. We appreciate your detailed review and apologize for any inconveniences you experienced during the excursion.
We're glad to hear that your tour guide was friendly, enthusiastic, and handled various issues professionally. Our team is committed to ensuring a smooth and enjoyable experience for all participants, even in challenging situations. We're also pleased that you found the guides at Pompeii and Vesuvius to be knowledgeable and engaging.
We apologize for the discomfort you experienced during the 7-hour minibus ride. We understand that comfort plays a crucial role in the overall enjoyment of the tour. Your feedback will be taken into consideration as we evaluate the transportation options available to enhance the comfort of our guests.
We regret the unfavorable weather conditions that affected your experience, as it is beyond anyone's control. However, we acknowledge that it would have been more appropriate to adjust the itinerary and proceed with the alternate plan instead of visiting Mount Vesuvius under such circumstances. We will review our protocols to ensure better decision-making in cases of inclement weather to optimize the sightseeing experience for our guests.
Once again, we apologize for the long and uncomfortable day you had. We appreciate your feedback, as it helps us improve our services and provide a more enjoyable and rewarding experience for our future customers. We hope you will consider giving us another opportunity to serve you better on a future excursion.