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This was my ninth of the 9 events that I scheduled with Viator on my European vacation to Italy, Spain and France. Well today we head home to U.S. as we complete our European vacation. Once again the driver was prompt waiting for us holding a sign with my name on it. We had a very scenic and pleasant drive on our way to the airport. The conversation was great, and I got to check in online since I couldn't do so on the ship since I didn't purchase the internet service. This was great since I shaved an hour off of my wait time upon arriving at the airport. There was only 1 person ahead of us in the already checked in line. Anyway I digress, the driver was super nice and friendly. We had a wonderful European vacation, and I personally feel Viator was very key to making this one of the best vacations we've ever had. How they managed to have all of our tours perfectly arranged in 3 DIFFERENT COUNTRIES without a hitch was awesome for us. After arriving in each location, I never had to make a phone call or wonder what was going on. They delivered exactly what they promised, which is huge. Especially since often times once businesses have your money, service is out the window. They work with reputable businesses and people so you can feel good about booking with them. We will definitely use them on ALL future vacations and now so will many of my friends. Thanks Viator
EXCELLENT SERVICE...THE DRIVER CAME ON TIME AND HELPED US WITH OUR LUGGAGE
On time, friendly with no hassles. Perfect way to get from Civitavecchia to Fiumicino.
Our driver arrived promptly to pick us up at the Cruise Terminal. He found us easily by displaying our name and drove us to the airport in good time.
I had never used Viator previously and was very unsure that the driver would even find us at the port. Thankfully he was standing right where he needed to be for us to find him and he helped with the luggage and got us to the airport much sooner than ever expected. I'm recommending your site to everybody I know. Thank you
On time and professional driver - cost was less than the transfer by bus offered by our cruise line.
Traffic made our pickup a bit late, but I'm guessing this is the norm in Rome as the traffic is crazy. She was professional and helpful and got us right to our hotel while pointing out sights along the way. The car was a nice clean Mercedes sadan so very comfortable after a long flight.
Very professional, on time, and safe. We will use Viator for all our future transfer and tour needs. Thank you!
The company send a driver and sedan rather than a van to pick us up which was a positive. The trip was uneventful and on time. But the driver spent the entire trip on his cell phone on personal discussions. Most annoying. Fortunately, we don't speak Italian so we were not subjected to anything more than his background noise.
The driver was not told the terminal or flight we where coming in on and due to Air Frances strike it was not the normal international terminal. So he was waiting at the wrong terminal, everything got straightened out in time to catch our cruise.
The driver was sent to the wrong terminal not his fault at all but the contact we were speaking to on the phone was downright rude to us. The driver was very apologetic and had to put up with our disappointment when he arrived despite this he was polite and friendly. Got us to the airport efficiently and we thank him for his professionalism, the contact staff need to go on customer service training.
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