We were met once we came out of departure and introduced to our driver. It went very well. Our driver spoke very little English, but was very professional.
Great transfer but can be a bit confusing as the airport is so big
My husband and I had transfer from airport to hotel. There were 5 other travelers in the van. We were dropped off first and it was right at the hotel door. Very convenient location in airport to meet also. Their directions to where to meet were very easy.
Would highly recommend. This was our very first visit to Rome. Very reasonable, 42 US dollars total for both of us, paid in advance when you book on-line.
Well a slight problem on my part but driver was very helpful and prompt
Our driver was waiting for us with a sign so we did not get lost .. it was a little unclear on where to meet the driver but we found our way.. he driver was polite and got us to our hotel safe. I would recommend this due to other taxi drivers over charge you
Excellent service, we were met on time and at location described in email, driver was very helpful.
the team was already waiting for us to arrive. no wait time except for the other passengers to be picked up. we were brought to our hotel and the driver sorry for his name even helped us with our luggage. will not hesitate to book with them again on our next trip to Rome.
My flight was delayed by an hour and I called them once I landed and they were very responsive. The driver was waiting for me with a sign with my name right at the location that they described. Great service!
Great value. The people waiting for us had a sign with our names on it that made them very easy to spot.
The shared arrival transfer was excellent ! The list of passengers was held clearly, and everyone was driven to the hotels in a timely manner.
Quickly got me to my hotel which made my first trip to Italy less stressful. Thank you.
Great and very reasonable service. Would HIGHLY recommend. Easy to find and they were very helpful our flight was late and we were easily accommodated.
Yogesh J USA
Worked out very well. The agent was waiting after the customs with several names on a list. We had to wait for about 10 minutes after which we were driven in a van to our hotel. The driver was helpful and pleasant. This is clearly the way to go, rather than look for taxis or other public transportation.
This is the best part, you enter into Rome, all the Normal travelers go about there way, but for us well informed and pre booking passengers for the transfer, you get to be greeted by a wonderful staff holding a sign that has your name on it! It helps alleviate all the confusion that may arise when trying to find your way back to the hotel. do yourself a favor and book the shared arrival transfer, they took us right to our Hotel and we had no problems, finding our name and the ride to our hotel was comfortable and personable which made you feel like you were getting chauffeured. This was cheaper then getting a taxi, as it is a shared service, while a taxi was fixed rates to our hotel 45-50 euros. Keep in mind, I have heard horror stories, of other tourists who have been getting swindled by Taxi Cab Drivers, who switch bills, customers hand Taxi Cab driver 20 euro, taxi cab driver quickly changes to 5 euro and claims you only gave him 5 euro asking for the other 15 euro Though it may sound like not much, this did happen to our tourist friends that did taxi's. For this reason I now push doing the Shared Arrival Transfer so there is no guessing or panicking on wheteher the cab guy is going to swindle you are not! Save yourself the peace of mind and do this, it makes the process very quick and efficient to go from the airport to hotel in just a few minutes!
This was my first of 9 events that I scheduled with Viator on my European vacation to Italy, Spain and France. I had some nervousness and reservations initially about being in unfamiliar territory since this was my first European vacation. I didn't know how smoothly things would or would not go having made my reservations on line. However all was dispelled since my driver was prompt, courteous, accommodating and very polite. We arrived at our hotel safe and sound without a hitch. So this was a great start to my vacation. 5 stars is what I give this service.
Prompt pick up and departure. I would highly recommend this effeciant service. Thank you to all the staff that has made this holiday exceptional.
It was hard to find the person with a sign my name on it but I called the customer service number and they were able to help me out. Quick drive from airport to hotel, great service! Highly recommended!
Perfect experience!!! It was my first time with viator, good and fast service. I'll use it again !!!!
Stephen W United States of ...
We had not flown into Rome before and wanted reliable transportation to our hotel. The Viator arrival transfer worked great for us. An agent was waiting for us at the exit from baggage claim with a sign with our name. She had the driver there in five minutes and we were on our way. The large van was comfortable and clean. The driver was helpful and courteous. He pointed out many of the sites in Rome on the way to our hotel. He took us right to the door of the hotel and brought the bags in as we checked in. We could not have been happier with the transportation. It was a good value and very convenient.
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