we are really sorry that you did not enjoy our guided tour.
However, the cost of regular tickets is set by the Vatican Museums but during high season they are sold out most of the time and it is difficult for tourists find a ticket available. Moreover the service you bought is a guided group tour with a specific duration: guides need to show and explain the highlights of the thousand pieces of art of the Vatican collection in 2 hours and a half (as written in your reservation) to you and to other people in your group. If we have known in advance that you were interested on some specific collection, we would have suggest you to book a private tour in order to fully satisfy your personal request.
Our tickets included a greeter service that not only handles all of the logistics so you don't have to.
In addition, we offer as well an escorted entrance service which would have permit you to stay inside the Museum on your own for as long as you want.
the EcoArt team