no problems. shuttle was waiting for me in san antonio, even though i was almost 2 hrs late arriving.
Excellent service. We got in at 11:40 at night. We found the shuttle right away and they took us to our hotel. Then when we were ready to leave we called the night before to tell them what time we wanted to be picked up. Our driver was there right on time to take us to the airport. It was great not having to worry about transportation to and from the airport.
Our transfers to and from San Antonio were perfect. We would do it again in a heartbeat! Thank you.
I booked a round trip from/to the airport and my hotel. The service was fine. Thank you.
one of the best trip I hade on time and very kind drivers thanks
The highly-organized company has a counter in the baggage claim area of the airport. Redeem your voucher there, retrieve the suitcase, and get on the shuttle right outside the door. The driver will load the luggage on board, which is very helpful.
Difficult to make a reservation for the return to the airport. If you go on line, you'll be asked to pay again, which is strange when you have the ticket in your hand. If you call, you'll be put on hold forever, and will have to call back several times only to have the same "voice" make the reservation.
Overall, the service is excellent and exactly on time. If they tell you 10:02 a.m. for a hotel pickup, the driver is there at 10:02 a.m.
Arranged two days prior. Went to agent upon arrival and van was available for the ten of us within five minutes. Driver was courteous and loaded and unloaded all our bags. Called the day before for our return trip to airport and the female driver was also courteous and provided the same great service. Therefore, Viator gets 5 stars from all of us.
Very helpful with our bags. (That was important to me as it was my daughter and I traveling together and the bags were really heavy.) Very nice drivers - Courteous and helpful!! Very clean as well. :) I would use them again.
Leslie H USA
We had an absolutely wonderful time in San Antonio! We were very glad to have the Viator airport transfer available to us. It was so nice to be free of the hassles and cost of parking downtown and made our trip just that much more enjoyable.
Richard B USA
We did not have to wait - arrival and departure were punctual. Drivers were both great and offered some tips on what to see and where to go.
Getting from the airport to my hotel was good. Coming back was hectic. There was a lot of confusion about which driver was suppose to pick up whom where. It took longer to get to the airport than estimated. I made my plane fine but some of the other passengers were very nervous.
The start was a little bumpy, a minor mix up of where to meet the shuttle. Customer service people help smooth explain how the service works. The e-mail had some confusion on where to meet the shuttle.
The trip back, was very smooth, the van arrived on time. Will consider using this service again.
I like to have ground transportation prearranged before heading out to my destination. A bit confusing to redeem voucher. Apparently Sundays are slower days for travel at San Antonio Airport. We were directed to a kiosk and waited for some time before returning to information to seek another kiosk as it was unmanned. Once we walked to the next terminal, we were able to get our shuttle.
The driver was great and got us to our hotel quickly. He also pointed out various tourist attractions along the way which was very helpful.
Had to wait for a short while. Otherwise very competent people.
Got in San Antonio at a busy time but service agent was helpful and made it all work out
Reasonable return pick-up time. Interesting passenger conversations.
Quick transfer to hotel and picked up on time when we departed.
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