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Big Bus San Francisco Hop-on Hop-off Tour

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San Francisco, United States
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icon1 to 2 hours  (Approx.)
Mobile ticket
iconOffered in: English and 9 more

Overview

Ride a double-decker sightseeing bus to San Francisco's most famous landmarks with a choice of 3 different passes. Explore the city's 49 square miles, including stops at big-name attractions like Pier 39, the Palace of Fine Arts and Union Square. Go at your own pace, hopping off at any of 24 stops, exploring at your leisure, and then hopping back on when you're done. Your ticket includes a walking tour of Chinatown. Choose the Premium or Deluxe pass for additional upgrades including a night bus tour or a trolley tour in nearby Sausalito.
  • Travel around San Francisco on a double-decker bus, hopping on and off at any of its stops with your ticket
  • Get to know the city better on a walking tour of Chinatown
  • Upgrade to the Premium or Deluxe Ticket to include either a nighttime bus tour, Sausalito trolley tour, or both.
  • Flexible, fun and family-friendly way to make the most of your time in the city!

Why Travelers Choose This Tour

There’s no better way to see world-famous San Francisco landmarks — including a trip across the Golden Gate Bridge — than by an open-top Big Bus!

Traveler Photos

Reviews

4.0
star-4
2,181 Reviews
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Reviews by Viator travelers
star-5
Good
Julie_W
, Mar 2020
The guide we had was very good and we saw the sites and where we would like to visit would recommend
star-4
Boston crew
Julie_M
, Mar 2020
We had a great time!! All tour attendants were cheerful, except the driver to Sausalito, he wasnt helpful & alittle grumpy,But overall we enjoyed our time.
star-5
Best way to see the city
Brigitte_F
, Feb 2020
Good value especially if you have very little time to explore the area and want to see everything. You have two days to explore and the night tour is awesome.
star-4
Loved the sea lions
brendajbennett1
, Feb 2020
An Inclusive Tour Finding the first stop was very difficult as they were poorly marked, but we really liked our tour guide,and we saw a lot of San Francisco Good value for the prive
star-3
Sights 10, Audio Tour 3
sblank
, Feb 2020
While the bus route and tour were lovely, the audio tour was severely lacking. As a San Franciscan, I knew much more about our city (both historically and today) than the narrator provided - so after about 30-40 minutes listening in, we just unplugged and got more enjoyment of just seeing the sights than the fluff information provided.
star-4
San Francisco
peggymorris46
, Jan 2020
Good tour. Included many facts about San Francisco, much that we didn’t know. Earplugs were ok. Had to adjust the volume up and down at times. We did entire tour and then went back to go to certain spots. Those spots for pickup were not as well marked.
star-5
Amazing!!!
rameshbd
, Jan 2020
Trip was amazing.. Guide was superb cracking lot of jokes on the way.. Recommend this tour for the first timers in SF
star-1
Disappointing
jeannieb
, Jan 2020
The staff were giving mixed messages and opposing instructions and treated customers rudely. The bus brakes were in need of repair and the audio information was sub-par. No live guide.
star-5
First time in San Francisco
Phillip W
, Jan 2020
Very positive experience, particularly the night tour! Learned the hard way about the high winds and cold temperatures in San Francisco. But overall my experience was very positive. The only minor adjustment that I would suggest is slightly more organized boarding process.
star-1
Poor Customer Service & Long Wait
arilmincey
, Dec 2019
After booking the ticket online and making our way to the Union Station stop for pickup. It took approximately 1 hour 15 minutes to 1 hour 30 minutes waiting in line to get on a bus. At the start of the day, you would think the company would have looked at ticket purchases, anticipated, and adjusted how many buses were running the route and their starting point, etc. This cut into our day and prevented us from enjoying the Chinatown walking tour, since we did not make it to the stop by 1:00 pm (the tour is only currently offered one time a day). This was inconsiderate of them and their customer's time. While waiting for the bus I overheard one of the ticket sellers tell another customer it was about a 40 to 45 minute wait and they would have to deal with it. This was an inaccurate wait time and poor customer service. After watching buses come and go, loading and few people unloading, we slowly moved up in line. Then, one of the employees announced that a open bus would arrive in 15 to 20 minutes. When the empty bus pulled up, the driver got off the bus and announced they would quickly get as many people on as possible and "he did not want any bad attitudes; anyone with a bad attitude would get a busted seat with a broken belt". Again, poor customer service. We did not end up on that bus, but we ended up on the next bus they allowed passengers on (one bus was allowed to go without adding any additional passengers after the empty bus arrived). Then, at the first stop the driver had to stop and restart the system since he stated the audio was not working for some reason. After a successful restart of the bus and audio, we had some issues with the audio going in and out and had to twist or turn the headphones in the jack occasionally to get the audio back. After the hassle of getting on the bus we did not bother to get off the bus at any of the other stops. We completed the full loop back to the Union stop because we were concerned about having to go through the same process to get back on the bus if we stopped to enjoy the golden gate bridge stop, wharf stop or pier stop. The view of San Fran was beautiful, but the process to get on the bus was not and thus the hop-on/hop-off feature obsolete. Next time, I'll use one of the less popular companies for touring San Francisco. I have used Big Bus in other cities and other countries, but this was the worst, most unprofessional display of the company providing poor service and experience!

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