Estrella was our guide and what a wonderful tour we had with her. She was with us the entire time - had a wonderful walk through Old San Juan where she explained what we were looking at. We walked all over Old San Juan and it was so interesting. And how helpful with directions she was at the Bacardi Rum Distillery. What a pleasant tour that was. Ask for her for your tour - you won't be disappointed.
Jeysika was amazing. She is extremely knowledgeable about the area. She told us things about the sites that the locations themselves would touch on but would not get into great detail about but she told us the detailed history. She gave us advice on areas to eat and where to go to have fun.
Estrella is AMAZING! Not only was she super informative, she was also fun, great at reading the group and she seemed to make a connection with each tour goer. The tour through Old San Juan was great! However, the Bacardi Factory was disappointing the tour is short, our guide was a bit dry and you only get one tiny sample unless you're going to make a purchase, but our small group made the best of it. Estrella gave us great suggestions for the rest of our stay, and told us to feel free to reach out if we needed anything else during our stay. I regret not booking our other tours through this company, Estrella is just THAT great!
Snoopy United States of ...
My husband and I have visited San Juan many times. It is one of our favorite cruise ports. We wanted to find something that we have not experienced before so we chose the Bacardi Rum Distillery and Old San Juan Tour. We could not have been more pleased.
The day before our tour I received a voicemail on my cell phone from our tour guide Jaysica sp. I missed the call because we were at sea at the time so I didnt want to answer a strange number and pay near 5 a minute for a potential spam phone call. Fortunately, we arrived in St Thomas later that day so I was able to check the voicemail and receive the instructions Jaysica left for us.
Our meeting place was directly across the street from the port in San Juan. Jaysica tried to call me again and I missed the call that time but right on time she arrives in a beautiful black Mercedes van. We were surprised to learn that we were the only couple scheduled on the tour that day.
Jaysica was very friendly and easy to talk to as we drove through town on our way to Bacardi. She shared stories of the island, her experiences, and we asked and answered questions we never could have in a more crowded situation.
Once we arrived at the Bacardi campus Jaysica turned us over to Valeria. Again we were treated to a private guide as we explored areas that a cruise tour would not have afforded us. Valeria was patient as we looked through exhibits and answered all of our questions without fail.
Returning to Jaysica we enjoyed our free drink and headed back into town where she offered to take us shopping and to lunch. We declined both since we were not hungry and had purchased all we wanted on our Bacardi tour.
The walking tour of the city was just right to top off our day. Its almost like Jaysica read my thoughts and knew just where I wanted to go! We visited the Convent Hotel and the Catholic Church then we walked to a Popsicle shop where she pampered us with a refreshing treat. A leisurely stroll around town and some great photo moments brought us back to our parking area.
Jaysica shared a lot of information with us that day. She never made us feel rushed or that we were holding her back in any way. We never had the impression that we were anything less than the most important people to her. It was a surprise to us that we were the only people on the tour and now we are spoiled!
Great trip, very interesting....and the guide was excellent. I am pretty sure her name was Jessica. She had a great personality and was a good driver!! I was impressed with your bus...beautiful, clean, Mercedes!!
Great tour. Our guide, Esrella was outstanding. One of my favorite days on the island. I highly suggest this tout. Be sure to request Estrella as your guide. She is extremely knowledgable and very patient.
THE. BEST. EVER. Estrella, the tour guide, absolutely made this the best tour ever! She has a vast knowledge of the history of the island and her enthusiasm engages you. She is sensitive to the group's interests and customizes the tour to accommodate and further interest the group. We made a lifelong friend in Estrella, and had great rapport with her and the other couple on the tour. If you go, ask for Estrella as your guide. She understands customer service and exceeds in all areas. It's obvious she loves her job, people, and her birthplace, Puerto Rico. Old San Juan was amazing and engaging - architecture/people/history is fantastic, and the pride in the Bacardi distillery was obvious. Very interesting to learn the history, family involvement, distillery process, etc. The drinks were spot on, the gift shop amazing, would go back. You have a deeper understanding and appreciation of the island after completing this tour. Take this tour early on in your visit, it sets the tone for the rest of your trip. We want to move to PR now...and will definitely visit every year. We LOVE you, Estrella!!!! xoxo
Bing United States of ...
Wonderful! Our tour guide/driver Estrella of Bespoke Lifestyle Management is very knowledgeable, accommodating, funny. Lucky to have her
Very interesting tour and history of Bacardi. Jaysika did an amazing job! We enjoy Bespoke and have booked 3 tours with them.
This was the absolute greatest tour and your guid iv ever had! Estrella star was the greatest tour guid ever!!! Explained everything on old San Juan history very wells nd had great knowledge on the place. The Bacardi tour was ok. If it wasn't for the tour guid the Bacardi tour would be useless to us . Over all great experience!!
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