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We were picked up ok. But then we scheduled other transfers with the Chile Car Service- Mr Sergio Riquelme, he confirmed a pick up at our hotel to the airport and was 18 minutes late with no call, the hotel had to call him to find out where he was. Then he confirmed he would pick up at the airport and return to the hotel a few days later. He NEVER showed to pick us up at the airport, never tried to contact us. When a travel agent called him he then remembered us but hung up leaving us stranded at the airport. We used TransVIP to get back to the hotel and they were great. We thought we were still working with Viator when we made the arrangements with Mr Sergio Riquelme, it now appears we may not have been. I suggest Viator never use this provider again, he is not reliable and appears not to care about people's safety.