Prior reviews mentioned Cesar by name and when he actually arrived at our hotel, I was amazed. He gave us more information about the area on the ride to the airport and was extremely helpful at the airport. He stayed with us all the way up to security. Made our departure very easy.
Glenda H Australia
Were on time and stayed with us until we had checked our luggage and had boarding passes, very helpful
No problems here Picked up on time and delivered to the right terminal with plenty of time by a lady who spoke English
this was expensive, but so worth it. We were collected on time in a plush SUV. When arrived at the airport the young lady who our guide ruched off and got a trolley for our bags. She then took us in to departure check-in, spoke i Spanish to and official and then found our check-in desk was on the second floor, she took the trolley and sent us up the escalator and then met us took us to the check-in desk and again spoke in Spanish and helped our check-in. Fantastic service and worth the ultimately to be treated so well on our departure from Chile.
It was a great joy to have a friendly face there after a long trip. The guide was terrific! When we got to the hotel there was a snafu and she was helpful. She gave us her phone number and we called her the next day for help again and she came to the rescue.
John D Australia
Glady's, the local guide, was wonderful, friendly and so helpful. Usually with transfers to airports they drop you off and wave you on your way to navigate a strange airport. Not Glady's. She guided us all the way through check in, using her language skills to ensure we had seats together. Glady's left us at the immigration gates. It made the whole process so easy.
My husband and I managed to get by pretty well on our way into Santiago, by bus. Since we didn't speak Spanish we went with the crowd, and got off the bus when it seemed like everyone else did. Luckily, when we went to get the luggage the driver sent us back to the bus, and we finally got to the right terminal in Santiago. Now on our trip home, our flight was late at night, and we chose to go with Viatour. What a delight, no confusion at all due to our lack of language skills! Here we had a driver and our own English speaking guide that held our hand all the way to the check in counter. Plus, he answered a lot of questions and shared a lot of info on his city. Luckily, he was there to help, as the airline we were scheduled to take was flying under a different name. I'm sure we could of worked it out, but we we would of fumbled along, and wouldn't of had sure a pleasant experience.
Great service, our guide even helped us find the checking counter!! His English was excellent
Excellent. Driver contacted us to arrange time to suit us for the departure. We also had a guide and she booked us onto our flights.
Transfer service was on time and got to the airport on time. Great service. However, the arrival transfer never showed up at the airport.
Arrival was fine Departure not so good. Please note there are two Airports ln Rio and although I booked a roundtrip I supplied the flight details and would have assumed the company would have checked which airport this flight left from. They didn't and took me to the wrong one. My advice is check for yourself and tell the driver.
All was going well until we reached the airport and we gave a tip to the driver and the person that rode with her and did all of the talking. It really got weird when we tried to say goodbye and he insisted in coming with us into the airport and then wanted to help check us in. At that point I said We got this and his hand went out for more tips. Would have been perfect if we weren't constantly pressured for tips...we are already paying a high rate for a 25 minute ride to the airport.
The driver never showed up. I had to get the security guard from the hotel to flag down a taxi for me.
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