We could not have been more satisfied with the gentleman that picked us up at the Santiago airport on Fed. 27/16. He and the driver was so helpful. His name was Domingo Carrascog. They took us to our hotel where he stayed with us until we were checked in which in itself was no small feat as it turned out to be an apartment hotel with the check in on the 6th floor. The receptionist did not speak English but he stuck with us, interpreting and helping us get to our rooms. He went far and above what was expected. We were both surprised and gratified at how he had our best interests at heart. If all of your workers are as good as him we will never travel again with any other tour group. Thank you Domingo and Viator!
Excellent service. We were picked up on time. They even made sure our hotel check-in went smoothly before leaving.
Pat and Juan were waiting at the airport for us. Pat gave us a nice chat about Santiago on the way to our hotel. Our bags were taken into the hotel for us. They both arrived exactly on time to pick us up and then deposited us at the airport. Excellent service.
was excellent he had a board with our name on it was so easy he spoke very good english would use you again
The driver was on time and very helpful with the luggage. On the way to our hotel, he described life in Santiago, and the sights along the way. Would definitely repeat.
ALLAN T USA
Arrival transfer went through very smoothly. Our driver was where he should have been when expected. He was an excellent individual and super friendly.
A most informative and well mannered chap. Safe driver.
We were happy to do trip to coast winneries naval musem.
Neil and Linda Linda Australia
It was great to see a friendly smiling face when we came through Arrivals!
A very good, safe driver who stayed within the speed limits, even at 2am. He also gave us a comprehensive brief on his city, and answered all our questions re safety, money changing and public transport.
Fabulous ride into town to the Hotel. Guide was easy to understand; the vehicle was very comfortable. We'll use the service again for sure. Thank you.
The driver spoke great english and had a van big enough for all of our luggage.
We were very happy with him and would highly recommend anyone to take this transfer!
We reserved a tranfer from the airport to the hotel on March the 14th and was very good.
Our driver was waiting for us right in the exit with my name in the air and it was easy to spot him. The drive to the hotel was fast and he gave us a few pointers for our two days visit in Santiago. Highly recomended.
Our driver met us just after clearing customs. He was very courteous and professional. A comforting factor when entering a new country for the first time.
very plesaed with this service. I would reciommend booking both ways as it's very cheap and other types of transfers and taxis are expensive.
HAZEL S USA
Dual exits from International arrival area and we were a little concerned that we would exit the opposite of where the to tour rep was waiting. Not a problem they had someone waiting at both areas. Also left my cell phone in the vehicle and it was returned.
Hector T Puerto Rico
The service was excellent. The person who received us at the airport and the driver who took us to the hotel were very professional and courteous people. We retained their services for our tours in Santiago, Valparaiso-Vinas del Mar and Isla Negra.
June W Australia
We found the services somewhat pricey, but our experience at Santiago Airport was very satisfying. Our flight from Lima was supposed to arrive in Santiago at 02.20 but was delayed by some three and a half hours no reasons given and arrived in Santiago around 05.30, with no certainty of being met. We need not have worried - there were our pick-up people smiling and ready to make us welcome with a quick trip to our hotel and help with our bags etc. We think that they were worth every peso paid.
The guide met us the airport, was present when we came out from the restricted area, had a clear sign, and was easily identified. He spoke good English and was pleasant and attentive. There were no other passengers on the transfer which was good. The trip into town was quick and he found our hotel without any trouble. He did a slight detour and showed us some attractions that he suggested we visit. (We had been to Santiago before but this would have been useful to newcomers.) A couple of negatives. The car was parked a considerable distance from the terminal building and we had to walk there. After a 13 hour flight this was not ideal. With other transfers the guide has left us at the terminal, collected the car and then picked us up. Secondly, we got caught by one of the fake porters who pushed our bags part way to the car. We had to pay to get rid of him. It was only after we were in the car that the guide told us that the porter had no authority and we shouldn’t have paid him. We should have been told this (as has happened in other transfers) as soon as we met the guide. Other than that the transfer was fine.
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