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David J USA
Both Eduardo's were superb. They arrived a few minutes early and were eager to obtain and place our bags into the car. The arrival time was coordinated about 3 days before out scheduled departure. The coordination included travel time during rush hour traffic which took a little less than an hour. Our guide Eduardo gave us narrative about the city areas we were traveling to the airport. Upon arrival, Guide Eduardo obtained the necessary information and escorted us to the proper gate for checkin. This included transporting some of our bags. Two truly great professionals.
Because of Tanya's efforts, this departure transfer went very well. She was awesome - and we forgot to tip her.
On time pickup and very smoothe trip through traffic. On time airport arrival
Great tour. The tour guide was very knowledgeable and spoke clear and distinct English. They were always on time and answered all our questions. Will definately use VIATOR again; maybe in a different City.
Maurice D Canada
This was a very enjoyable trip to meet with our shuttle bus!
Transfers great - early every time, guide and driver excellent.
Our driver was waiting at the airport for us, deposited us at our hotel and then came and picked us up again again on time and without fuss.
Arrived early at our hotel. Trip to airport was very comfortable and arrived at Santiago Airport in good time.
A very safe driver. Probably didn't need to be picked up so early, because there wasn't much traffic before sunrise. Still better to have to wait at the airport than be running late I guess
ALLAN T USA
This experience was NOT a pleasurable one. Although the driver dispatched to pick us up from the hotel was friendly and professional, my problem is with their dispatch office. Upon creating my booking I made specific instructions for a pick up time of 1600 hours, but that request was ignored at pick up was made at 1800 hours, which made airport arrival and check in routines a bit more stressful for me and my party. I was not happy. Apparently their office does not take into account customer requests.
unable to contact tour operator. Hotel staff had to chase up three separate phone numbers to make contact on our behalf
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