Dear Tiffany,
Spiridakos Sailing Cruises has been a family business for over 30 years, with over 4,300 5-star reviews on Tripadvisor alone.
The level of service we offer is considered top-notch by the vast majority of our visitors.
We respect all our customer reviews and comments, however, yours is unfair.
The time we stay at each of the 3 stops for swimming is 30 minutes. This is explained in the description of our excursion online, which is why we are impressed by the description "quick". The stops for swimming are not in the open sea but in the bay of Mesa Pigadia, in the hot springs, and in an isolated bay very close to the volcano.
Were you asked to return from your swim earlier than this 30 minutes or did we skip a stop?
You paid €120 for a 5-hour sightseeing catamaran cruise in Santorini, with transfers from/to your hotel, with a BBQ meal and drinks, including chicken fillet, pasta with tomato sauce, Greek salad, dolmadakia, wine, soft drinks, swimming equipment with snorkel, 3 crew members and a captain to meet all your needs.
The attractions you saw and advertised online were Red Beach, White Beach, Mesa Pigadia, Black Rock, Venetian Lighthouse, Caldera, Old Kammeni Hot Springs, and the Volcano.
Was there anything described above that you did not receive as a service or a location that you did not see as advertised online?
Regarding the presence of other boats during the cruise, it is not something we control nor have we claimed that there will be no other people or boats around us. Santorini is a global destination of course.
So we think given all the above, it might have been better for you if you had chosen a private excursion where you would have full control over how long you sit, where and if there are other boats around.
We understand that you did not enjoy the excursion to the fullest, and we are very sorry for that. You may have had a bad day.
However, we feel that your review does not correspond to reality and would ask you to reconsider.
No one is perfect, and we don't hold it for ourselves either.
We remain at your disposal for further assistance.
Yours sincerely,
Spiridakos Sailing Cruises