The driver came promptly when we called and took us to the hotel in a very comfortable vehicle.
Our driver Alex was right on time. Got us to our hotel and helped with the luggage. Not real talkative, but was friendly. We will use this service on our return trip.
Friends and I were on a late two hour delay flight - but when I called the company, they were on top of everything. A very friendly driver, and we were all very happy!
After an initial stuff up with meeting time/place, we enjoyed our ride. Helpful, courteous driver and clean and comfortable car.
Very efficient, on time for arrival and departure. Clean, courteous and safe.
What could be a more amazing feeling when you landed in Tacoma in a gloomy rainy day, and your private Mercedes Benz limo was waiting for you right outside the gate? My driver was very professional, friendly and good at telling stories. We had good laugh on the way to my hotel in the Microsoft town...He made my journey to Seattle way more enjoyable. Thank you!
Excellent service, only issue was locating the driver as the mobile wouldnt recognise the drivers number. Perhaps an easier way of picking up the vehicle would be easier and less stressful but service from driver very good.
Said on paper work that agent would have a board showing our names when we arrived at the airport.Rang the day prior to flight to confirm booking told that we had to call them when we arrived at exit. Very poor line, I am deaf so hard to hear, did not take a mobile phone with me. Caused a great deal of anxiety. Found a phone and made contact on arrival, service after that was fine. Was expecting the same process as we had in Vancouver which was brilliant and as stated on paper work.
Driver was late we had to go looking for him. We thought we were at the wrong place, even went to the garage, we were told to go back, we did. My husband called and finally picked us up.. Disappointed
Instructions on arrival was confusing and we couldn't find the can. We had to call them and the guy was a bit rude and said he was busy and only got our booking that morning.
We couldn't see the driver at the exit from the flight so we followed the signs for the limo parking. We still couldn't locate the driver and spoke to the limo desk. The chap there sorted us out really quite quickly with a lift to our hotel, albeit in a mini bus, and we gave the driver our Viator limo voucher for our trip. We did get a call when we were at our hotel asking where we were and I explained what had happened. There return trip with with the same company was absolutely great. So although it was a bit of a fangle we still got to our hotel fairly quickly, thanks the the chap on the limo desk at the airport.
Was just unclear how to find - two versions go outside and phone or walk to third roadway. Could not work website to confirm info and had to phone from Sydney. Actual transfer fine except driver used mobile.
BOOKED THIS PRIVATE TRANSFERS LONG TIME AGO, GAVE THE FLIGHT INFORMATION, RE CONFIRMED THE SAME DAY 09/11/15 TO MAKE SURE ALL INFORMATION WAS CLEAR AND DRIVER GOT TO THE AIPORT AN HR BEFORE THE FLIGHT LANDED, DIDN'T CHECK THE FLIHGT WAS DELAYED AND WE WERE STRANDED AT THE AIRPORT AND PAID A TAXI TO HOTEL.
Waited for driver for thirty min. Seattle airport authority became involved--treated rudely by company even Seattle airport authority made comment of this--airport authority gave company an infraction ticket--we were never picked up--had to get another company for transportation from airport to hotel. No service at all from this booking. Have name of Seattle airport authority people who contacted your company in our behalf. Horrible experience!!!
We were very disappointed in this service. We waited about 45 minutes for the driver. We called the number we were given 4 times before he arrived. The driver was fustrated because he had not been given our contact numbers. I will not use Viator for this service in the future.
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