We were able to see highlights of Seville, Granada and Cordoba without worrying about transportation or hotels. Ask for a detailed schedule before you book. We arrived back at the hotel late at night and then had an early morning pick up each day. This worked for us but it was exhausting. Also the pick ups and drop offs were not always consistent with the description.
It was nice especially Granada, we didn't enjoy Cordoba as much.
The overall tour itinerary was good and satisfying. The sights are good and the tour is well worth it..sights and food were awesome.
The agencies in Granada and Cordoba were very good, but the agency in Seville was poor. Firstly, when we e-mailed called to confirm our pick up from the train station at Seville, there was no response. Then we called from Madrid and there was no English speaker at their end (for an English only tour); we got a local person to speak and confirm that someone will be there to pick us up. When we actually reached the station, there was no one...we called the contact number on the tour voucher, and they told us they were in Granada, and we should call Seville (no move to help us). Finally we called the Seville number they gave, and somehow managed to be assured that someone had been sent. So over 45 minutes after arrival our driver turned up. The hotel...while it was a Best Western, the rooms were really tiny, and there was no room at all in the bathroom especially on the WC....I am relatively short at 5'8"...I wonder how a 6 foot tall person would manage. The day guide was good but the evening guide was very ordinary...she also did not give us clear directions for next day's pick up...same lady accompanied us to Granada. At the Al Hambra, while there were English only and English+Spanish tours, she put the rest of our group on the English tour and put us on the combo tour which is boring since half the time you don't know what is going on...when we protested she told us to take it or leave it. She did not drop our bags in the hotel in Granada on the way out, and did not give us clear directions for evening pick up or any contact number or even hotel name..she was more interested in taking bookings for an evening walking tour after the Al Hambra. Somehow we avoided being stranded by pestering her for details. In contrast, the agencies in Granada and Cordoba were perfect and so were the hotels...so we ended the tour on a high!
The SIGHTS of this three day excursion are fabulous.
Arriving in Sevilleunorganized, no itinerary given, very spotty at bestthe Seville Office really needs to tighten up their business approach I think. It was confusing and annoying to NOT BE PICKED UP FOR OUR EXCURSIONS !!!! It left me unsettled and somewhat annoyed. Heading to Granada, the tour guide was lovely yet was also a bit tentative about all the comings and goings. Felt like a bit of the Seville Residue lingered :-/. As we approached Granada and then connected with our Granada TOUR Folks.things turned around!!!! The Granada STAFF were stellar, well organized, friendly and attentive. I highly recommend that Tour Group for Granada. Moving on to Cordobaagain ran into DISORGANIZATION, UNCLEAR DIRECTIONS, TOUR WAS TOO BIGthey kept adding people on to the tourso it got bigger and bigger. The accommodations in Cordoba were well positioned in the old city! Great buffet breakfast! NO where near the quality of the Granada STAFF. Overall, the Seville portion needs work and the providing of transportation to and from hotel should be included !!!!!!!! Suzanne
Granada is No.1 of the highlight of the tour. The hotel is good. The tour guide is very nice and speaks English very well. His name is Victor. The Flamence show in Seville is another highlight. The hotel in Seville is not in the walking distance from the town. We have to take taxi back to hotel after the Flamenco show. The guide tours in Seville and Cordoba were Spainish and English combined. The Spainish is most used by the tour guides.
I would not recommend this tour as the local operators were not helpful in sharing the details of our itinerary. First of all, we do not know that this is not an escorted tour. So we were caught by surprise when the local guide told us that he does not know the details of our evening tour after the Seville cathedral. We had to find our way to the local tour operator and find out exactly what time and where is our next tour. The next few days were the same. The local tour operator did not tell us where is our hotel and when quizzed by the tour guides, they were equally surprised that we were not aware which hotel we are staying. There were also conflicting information, the tour details from Viator stated we will travel by train but we that was not the case from Seville to Granada. We had to find our way to and catch cabs from hotels to the local tour agencies in order to make it to the tour on time. Bad planning by the local agencies. Anyway, I think Viator needs to be responsible for some of these issues as well as the tour details did not highlight that this is not an escorted tour. If I had known that I need to manage my luggage and find my way to the local agencies only to be confused by them, I would not have taken this 3-day tour. It have been much better for me to plan my own day tours. I hope Viator can work on this to prevent others from learning the hard way.
The tour guides were excellent, but we could have had them all the same had we done day tours based in Seville and would have saved tons of money. The four star hotels provided were the very bottom of the line. Very disappointed. For the rest of our vacation we used 4 star hotels everywhwere else, including Seville on our way back, and they were all so much better. We booked this tour because we thought it would make things easier for us and more hassle free. Turns out even transportation between cities could have been done by us just the same "cause the only thing the agency did for us was buy the train tickets and have somebody pick us up to and from the station. Coordination was horrible, when we were in Granada nobody seemed to know how things were gonna work with us, who were the only ones in the tour who would not be going back to Seville. Would definitelly NOT recommend this tour for this money at these hotels and with nothing that would make it worth paying so much more money.
While the staff were mostly friendly they weren't particularly helpful. We experienced a huge lack of communication. It was unclear where we were supposed to be, who we were supposed to meet or even what time we should be there. Each individual element of tour was fine, the bits in between dreadful.
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