Wrong information sent to me by Viator thought hotel was in Beijing! Tried to correct wrong information three times. Day of tour, no one showed up to get me as advertised. Called Viator -- on hold on my expense from China for 15 minutes. Finally got someone who said well it is not victor's fault: - we are only third person operator. VERY unimpressed with Viator -- never had a tour and wasted 2 hours trying to correct issues/talk to someone and had to phone them on my own dime. NOT impressed at all. Not just the fact that I did not get a tour, but found out at the last minute and had no other options for what to do that day
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