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When we got out of the check point he was already there holding the sign with our name. After the trip to Beijing we glad that we booked this service due to the language barrier. Taxis were alot cheaper, but since we can't speak the language and our first time to the city so this makes alot easier for us. The guy that picked us up speak english and he didn't know we have a few big luggages, so he picked us in a small car instead of a van. At first, he was upset at the company for not letting him know, so he was on the phone and didn't really help us at the beginning, but then afterward he helps us put all the luggages in the car. The car was clean and comfortable ride. He was nice and recommended us a few places to go eat. When we got to the hotel he helps with the luggages and thank us. We'll definitely recommend this to our family and friends.
As a disabled traveller, travelling on my own, I appreciated being picked up. The Driver was there waiting and helped with my mobility aid and got me straight to the hotel. Yes I could get a taxi cheaper but after a long flight to a country I didn't know, it was very reassuring.
Pick up was on time and as promised. Driver was helpful and could speak English which is a big plus in China...
thepuli United States of ...
Great service with a smile
We were very pleased with the driver scheduled for us. She was at the airport and waiting for us. Glad she had a name card. Though she was not fluent in English she none-the-less managed to communicate quite effectively. I'm glad she was equipped with GPS. It brought us to the front door of the Hotel. She was also willing to assist with large pieces of luggage.
Driver was right there. Traffic wasn't too bad. I arrived without any issues. GREAT - that is what I wanted
Excellent very happy with the service. Arrived late at night and they found us very quickly
We were satisfied with service.
Customer Service from local office in California was excellent. Our group had one additional rider last minute, and the customer service rep was extremely helpful in getting our reservation updated. She called the Shanghai office and sent a new voucher the same day we were flying out. Once in Shanghai, the driver was waiting for us as scheduled. Also waited for the rest of our party, and got us safely and promptly to the hotel. Great service, highly recommend!
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