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As a disabled traveller, travelling on my own, I appreciated being picked up. The Driver was there waiting and helped with my mobility aid and got me straight to the hotel. Yes I could get a taxi cheaper but after a long flight to a country I didn't know, it was very reassuring.
Pick up was on time and as promised. Driver was helpful and could speak English which is a big plus in China...
thepuli United States of ...
Great service with a smile
We were very pleased with the driver scheduled for us. She was at the airport and waiting for us. Glad she had a name card. Though she was not fluent in English she none-the-less managed to communicate quite effectively. I'm glad she was equipped with GPS. It brought us to the front door of the Hotel. She was also willing to assist with large pieces of luggage.
Driver was right there. Traffic wasn't too bad. I arrived without any issues. GREAT - that is what I wanted
Excellent very happy with the service. Arrived late at night and they found us very quickly
We were satisfied with service.
Customer Service from local office in California was excellent. Our group had one additional rider last minute, and the customer service rep was extremely helpful in getting our reservation updated. She called the Shanghai office and sent a new voucher the same day we were flying out. Once in Shanghai, the driver was waiting for us as scheduled. Also waited for the rest of our party, and got us safely and promptly to the hotel. Great service, highly recommend!
Driver took us to hotel underground parking so we would not get wet since the entrance was about half a block away from the street and it was raining hard upon arrival
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