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We were very pleased with the driver scheduled for us. She was at the airport and waiting for us. Glad she had a name card. Though she was not fluent in English she none-the-less managed to communicate quite effectively. I'm glad she was equipped with GPS. It brought us to the front door of the Hotel. She was also willing to assist with large pieces of luggage.
Driver was right there. Traffic wasn't too bad. I arrived without any issues. GREAT - that is what I wanted
Excellent very happy with the service. Arrived late at night and they found us very quickly
Customer Service from local office in California was excellent. Our group had one additional rider last minute, and the customer service rep was extremely helpful in getting our reservation updated. She called the Shanghai office and sent a new voucher the same day we were flying out. Once in Shanghai, the driver was waiting for us as scheduled. Also waited for the rest of our party, and got us safely and promptly to the hotel. Great service, highly recommend!
Driver took us to hotel underground parking so we would not get wet since the entrance was about half a block away from the street and it was raining hard upon arrival
Great, simple service. Driver arrived on time and met us at the arrivals area of the airport. No stress!
I was super nervous about arriving at 1am and the possibility of my driver not being there however he was right outside the arrivals gate waiting for me (even if it took me 1hr to get through immigration). I recommend this service as it was super reliable.
Driver was waiting in arrivals concourse, assisted with luggage and took us to modern, clean and comfortable vehicle luxury minivan. He did not speak English but was pleasant and knew where to go. Couldn't fault it as far as airport transfers go and was nice and easy after a long flight.
The driver was waiting for me at he airport with a sign on which was my name correctly spelt. The vehicle was clean and comfortable. The car was driven in a manner that was both safe and courteous. So I will use this revive again when next in Shanghai.
Just what we needed...straight to the airport with no problems.
Last year, I took a private care from the Shanghai Airport - but paid 3x the price of this ride. I thought about taking a taxi - but I have had bad experiences with crazy taxi drivers in unsafe cabs. This pick up was great - driver was there waiting for us, took us to our hotel in a comfortable minivan for about 57 US. Comfortable, safe and on time. Would book again.
This is definitely a stress free way to transfer into Shanghai from the airport. Keep in mind that there are a lot of drivers with signs as you make your way into the arrivals area. We did have to loop back to find ours, but once we did, it was smooth sailing. The car was spacious and the driver was excellent.
My driver met me promptly at the waiting area. The car was clean and there was water provided. It was a smooth and safe journey to the hotel. I was pleased with everything and would highly recommend this booking.
Driver was professional and easy to find when you get out of baggege claim. I travel alot. This was much easier to get this than trying to find a taxi. I glad I did becuase when I used a taxi in downtown alot did not know english well. The cost was very fair and well worth it.
Very punctual and courteous. Will most likely not speak English. This did not bother us. We knew in advance. However other pick-up services available with English speaking drivers at a premium through Viator. Do your homework.
We didn't know the terminals were so far apart so we took our driver walking for a good 45 minutes looking for a locker close to our departure gate since we were only in Shanghai for 9 hours on a layover. He was nice and the company was very nice to let us do this even though we had messed up their schedule. They said they would do it just this one time. Overall, this service was great. Our driver didn't really speak English but understood enough. The car was a really nice van. I recommend using this service next time.
There when we exited customs with a sign bearing our name, and a comfortable vehicle for the trip into Shanghai. They text you beforehand to confirm. An excellent experience.
Travelling to China can always be a little confronting, however the trip was made all that much easier being collected by this quality service.
Driver was waiting with my name clearly displayed. The car WASNT as described it was a munch higher class of car. the driver was safe and professional at all times.
I wold hesitate to use this service again
Driver was waiting with a sign, even though we were on a delayed flight due to typhoon. Eficientally delivered us to our hotel assisting with luggage in the rain.
It was perfect...when my bags were delayed on arrival, Viator contacted me to make sure all was okay and driver waited for me. VERY clean car and was taken directly across town to my hotel. I was very pleased.
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