Our guide, Berlin, was exceptional in enthusiasm and responsiveness to us. Her English was very good and we had some great fun with her on English idioms!!! She tailored the tour to our interests and never failed to provide us with more than we had hoped for. The day we spent in Hangzhou was toward the end of our month long holiday and we had seen a lot of Asia.....but Lingyin Temple was magical, the tea plantations were lovely, our stroll around West Lake and walk along the streets of Hangzhou were lively and very entertaining. All of this exceeded our expectations. Berlin was so engaging that she made our trip to Hangzhou very, very special!! We highly recommend this trip - and especially Berlin - to anyone!
Hangzhou is a beautiful city and one day barely does it justice, but our guide Berlin was able to give us the highlights. We visited the Lingyin Temple, also known as the Temple of the Soul's Retreat the Longjing village, home of the famous Dragon Well tea where we also had lunch and the West Lake, which was beautifully featured during the 2016 G20 Summit look up the ceremonies on Youtube if you can. Berlin was helpful, knowledgable, and mindful of our needs. Would definitely recommend!
EXCELLENT TOUR! This was our second tour in Shanghai and Alana did an awesome job! First, she and the driver were on time to picked us up at the hotel. Picked us up in a nice comfortable van with 6-8 seaters. She went with us to Hangzhou and another driver in Hangzhou picked us up in a nice clean 6-8 seaters van. Both drivers doesn't speak english, but they were very nice. Started off we took the boat ride about 45 mins - 1 hr around West Lake. Then we went to the tea plantation for about 15 mins walk just to see the field. Then headed to lunch. By the way, it was one of the best lunch we had while we tour Asia. We then headed to the temple for a couple of hours. Beautiful temple! Through out the trip to Hangzhou there was a lot of walking and very hot! Our last stop, was to the shopping market. Nothing special, just like all the other shopping areas. Not sure if this shopping area is cheaper than others, since we didn't buy anything. From Shanghai to Hangzhou was about 1 and 1/2 hours train ride and back was about 1 hr train ride.
About Alana - she speaks fluently english and she was very sweet. She tried to make our day in Hangzhou as fun and comfortable as she can. She knows her materials by heart. We've been on many tours and met a lot of tour guides, by far she was the best one out all of the tour guides we had met. She took great pictures, got us small fans, and answered to all of our questions. The next day we had a million of questions and my wife texted her within a few mins she responses back fast. Thank you Alana for everything and all your recommendations for the restaurants were delicious! You were one of the reasons that make us wanting to go back to visit Shanghai.