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It took me 3 hours to clear customs in the middle of the night. Guide said he had never had to wait that long before and even checked to make sure I was OK. Would recommend for anyone arriving in Shanghai.
Driver was waiting for us as scheduled. He was courteous and provided suggestions for activities.
Efficient trip with a guide and driver. The guide spoke English well and gave me lots of tips.
My pick up man, Tom, and the driver were very fast and efficient. No problems at all.
The transfer from our hotel to the Airport was seamless. The driver arrived on time in a very well appointed vehicle which was very clean and very comfortable. The driver also spoke English which was a help.
For a US businessman visiting China- This was a great option!
Excellent service !!
The driver was waiting for us at the airport - very friendly, taking our luggage and giving us fresh water bottles. The drive to the hotel was very interesting as he told us a lot about Shanghai.
The car was new and very comfortable - a service we would for sure use again !
Siro F New Zealand
Our transfer was smooth and uncomplicated,driver was very helpful and informative on the way to our hotel
Alan H Australia
Ease of mind pick up and trip.... There are cheaper ways of Airport - Hotel - Airport, but this is an efficient trouble-free connection - recommended
Jennifer M USA
This is more expensive than getting a taxi, but after a very long flight it is pleasant to see a smiling face holding up your name. I took this service from the airport and back. The travel agency sent a tour guide as well as a driver so on the way into Shanghai the guide already gave me a lot of information about Shanghai and, more to the point, made me feel very welcome. So, it was a very nice introduction to my stay. The travel agency was absolutely reliable about punctuality and the guide and driver were both excellent.
My daughter was so appreciative of the service provided on her arrival. The guide and driver were outstanding. We are about to book a return transfer!
Thank you for your great service
Four of us booked this transfer. They arrived on time and were very informative on the way to the Hotel
Just perfect. The driver was waiting for me at the airport, the car was perfect, good, new, very clean. The trip it was nice and easy, no racing, no hurry, but not slow either. The driver Michael was excellent driver, very good English speaker and a nice person, not only told me something about the history of Shanghai, but also gave me some good advices about Shanghai living that were really helpful.
I recommend it 100.
NOAMI N Australia
Most comfortable ride ever and so efficient due to the midnight arrival....Must do this again through VIATOR of course. Driver was most courteous and polite even until my luggage was taken to the lift...
THANK YOU MICHAEL.
It was a good end to a long day. After sitting in the tarmac for nearly an hour due to airport gate confusion, we finally disembarked to a long immigration line. It was great that the Viator person waited and her English was good. The journey from the Airport to the Hotel was painless and pleasant. I think I'll use the service again on my next trip to Shanghai.
I was met right away and got to the hotel easily. The person who met me was friendly and it helped make this leg of the trip comfortable.
The driver met us outside of customers at Shanghai Pudong Airport. He had a sign with our names on it. He called me while we were in customers to confirm our arrival and to let us know where we could meet him. He took care of our bags, drove us to our hotel, and pointed out some interesting sights and facts about Shanghai. I would efinitely use Viator again for my airport transfer needs!
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