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Meindert V Australia
Had to make your own way to the Ferry station from your hotel, then needed to get a ferry across to the island. No one to meet you on the island and had to find your own way to the offices of the tour. Despite confirming the tour via e-mail and through the concierge at the hotel, the operator on the day had no knowledge of us booking the tour. Was then put on the wrong tour and only after I queried it, transferred onto the correct tour.
Was told to bring a packed lunch, though no provision was made by the tour operators to have the lunch transported or a dry bag supplied to keep it dry during the kayaking. This should be made clear to participants prior to booking this tour.
The tour description claims "go searching for dolphins". Never did, never will because according to the tour guide there never was and won't be any dolphins around that area. The time spent on the ocean was limited to paddling from the launch point to the entrance of the river to cross the island among the mangroves and then again getting back to the island. (less than 30min)
The fresh water part was unpleasant as the waterways were dirty and heavily polluted. As a medical professional I would go as far as to say it can present a major health risk to participants. The time on water was advertised as 5 - 6 hours. The full tour took 4 hours from arriving at the office to returning
On return: Had to clean your own kayaks, PPD, paddles etc.
There were no change rooms to change into dry clothes. The operator had two make shift open air showers, separated by a tarpaulin where we were told we could shower. It was mouldy and filthy to say the least. There were no toilet facilities either.
For the price paid, it was a disaster and the advertising on Viator is false. It would not recommend this tour to even my worst enemy. HIGHLY DISAPPOINTING.
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