we were impressed with the punctuality and organization of our tour guides. You made our trip so much better than it would have been on our own. We really appreciated the drivers too. They were informative and helpful in every instance.. Thanks you.
I would certainly recommend this tour with Viator. All the transfers were very well organized. We were met at every location with friendly helpful drivers. When the weather prevented a catamaran from leaving Hvar Island, arrangements were quickly and efficiently made for us on an alternative route. We were very pleased with the beautiful hotels. This tour let us travel independently yet we didn't have to make our own arrangements or handle our own luggage. Made for hassle-free traveling.
Very well organized! This independent tour was a great way to see these beautiful places in the Dalmatian coast. Every transfer arrived and departured on time, as per schedule, every walking tour was done by a very professional guide (Iris in Split, Nikol in Hvar, and Ivanna in Dubrovnik). Each hotel was located at walking distances from the old town. The time spent at each place was perfect, with more free time allocated to the towns with more choices/activities to do. It was perfect to have walking tours and then time to wander by ourselves or to find other activities to do, like visiting museums or go for wine tours or to enjoy relaxing time at the restaurants located at the beautiful plazas/seaside on these incredible towns. Highly recommended.
We really enjoyed the tour . The hotels were good as were the forms of transport. The tour leaders in Split and Hvar were excellent. The driver to Dubrovnik was excellent too. We were not picked up at KORCULA island at 9pm on the Sunday night as promised and had to find our own way to the hotel pulling our bags in the dark and we would have appreciated a more personal tour of Dubrovnik maybe at a less busy time, perhaps in the afternoon. The tour leader was nice but she had to wait around for cruise people and there were too many in the group .Many thanks for providing this tour, Wendy and Frank Wilkinson.
This is ideal for travellers who want everything organised for them end-to-end... from the moment you land at the airport, to all the hotel transfers, ferry trips between islands, city tours and final transfer back to the airport. All inclusive, no hassles. They also leave a message at your hotel with regards to the pick up time the next day to the next destination. Really very organised and punctual.
The downside is the hotel selection. Our first hotel in Split (Hotel Globo) was in the middle nowhere, surrounded by empty carparks and ugly concrete, desserted buildings. Even the surrounding cafes/restaurants were depressingly empty. It is about 15 mins to the beautiful part of town, the real Split that visitors paid to see.
The subsequent hotels were also just average. Our Dubrovnik hotel (Hotel Lero) was a good 20 minutes walk to town. Getting back was an uphill battle, quite literally. Only our hotel in Hvar was in a perfect location.
It would be worthwhile if Viator gave the option to upgrade to a more decent place to stay. Alot of travellers want to be in a central location and will be willing to pay more. The convenience of going back to the hotel for a quick change or a nap is not really an easy option.
Meet on arrival and checked in but no vouchers waiting just an itinerary that we already had. No information available regarding room times or where we were at. This was the beginning of many emails going to and fro to find out what was required and where to meet etc. Split is such a beautiful place in the old town it was a shame it started on a disappointing note. First transfer occurred on time but still no vouchers. Again transfer early morning but on arrival at hotel no amenity for early checkin. Get used to dropping bags and have something organised to do. Have bathers in your back back I'd you want to go swimming. Information on hotel terrible and on checkin they wanted to write down credit card details but had no mechanism for destroying the information. Cash deposit required as they had never heard of preauthorising the card using the EFT machine. No further tours offered by the tour company so they missed out on more business. The hotel in Dubrovnik when we eventually arrived on a rather messy transfer was the worst for the trip. Rooms tiny and could not move around beds. Covers on beds not clean and bathroom so small you needed to have the door open to dry yourself. Staff not interested in guests and we felt like pests rather than customers. It was a shame as Dubrovnik is a great city and where the hotel is located is great for beach and only a short ride on the number 6 bus to the old town. We could have arranged the trip using an alternate service as the agent was invisible and we did not even have the correct agent name when we were transferred as it was never advised. Trying to work with Viator is also challenging especially when you are booking for more than two persons but who would have thought two couples booking the same trip was so difficult.
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