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The bus trip was with a driver that didn't speak any English which made it entertaining trying to work out what he was telling us along the way. Once in Dubrovnik our guide was fantastic - though the tour there seemed a little short. Would have liked to have an extra hour in Dubrovnik to wonder a bit more on my own - as I could only fit the city wall walk in. Amazing place though.
Your tour operator was Inis and the driver again was Anton. I should say that Anton was terrific on both trips: Medugorje/Mostar and Dubrovnik. Inis, like Vanessa, gave us zero information about anything other than meeting place and time. The guide in Dubrovnik, Marjela, was fantastic, but the tour was less than an hour. More would have been better. We only spent 4 hours in the city, in part because we were nearly a half hour late starting from Split. Inis cited traffic, but there was none. After the tour and grabbing a bite for lunch, there wasn't even enough time to walk the 2 km. ramparts and certainly, no shopping. I would advise others to simply find public transportation and arrange a city guide instead of doing it with Viator.
This company is NOT reputable. Not only were they impossible to find I followed their vague directions and wandered around looking for them for an HOUR before giving up, but then they called my hostel multiple times and screamed at my lovely hostel owner when I failed to show up. She was quite hurt by it and I was very frustrated. I will not be using them, and she will no longer be recommending them to travelers.
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