The first leg of the round trip was okay although the instructions to go to a meet and greet desk weren't helpful because none existed. It was only when we spoke to a driver from another business that the rep from National identified himself. First leg would have got a reasonable rating. However, for the return leg they simply forgot us despite me confirming the time of the pick up. Once chased they refused to answer how they would sort it and simply hung up the phone on me. They did however sort it and we did get tot he airport on time - and for that they get a star. This was meant to be the easy stress free solution, it wasn't.
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