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This was an excellent way to experience St. Petersburg. The driver was great and his car excellent for the 5 of us. Isabella our tour guide was amazing and flexible. Her knowledge of the city, History and communication skills are excellent.
Marianna and Nadya were our guides and were fantastic. They were friendly, professional, polite and knowledgeable. We were only in Saint Petersburg for 3 days but Ulko tours made sure we didn and #39;t miss a thing. Elena made a personalized itenerary based on our input and had great ideas! Yea!!!
I give it 2 stars because upon pick up when I said I'd like the Catherine Palace to be the first stop, I was informed they did not pre order tickets as I did not say to do so. I told Ksenia, the booking agent, to look at the email dated July 31 our tour date was Aug. 28 that clearly states to pre order tickets. As we anxiously wait to hear if Ksenia somehow would be able to get Catherine tickets, Iliana, our tour guide, took us to Peter and Paul fortress and to the Church of the Spilt Blood. The purpose of booking the tour is for easy access and to avoid waiting in long lines for the major sightseeing areas. It was disappointing enough that we could not go to the Hermitage as it was closed. To not get in to Catherine Palace was just not acceptable. Ksenia redeemed herself and got Catherine Palace tickets but at the expense of upsetting and worrying me and of course, longer lines. Iliana was thorough in her explanations and seemed very knowledgeable. I would give Iliana 5 stars.
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