Sydney Airport Arrival Shuttle to Sydney CBD, North Sydney and White Bay Cruise Terminal - Reviews

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martin b

5 star rating: Highly Recommended
May 2016

very good service thanks

Alina M

5 star rating: Highly Recommended
November 2015

Very smooth ride, professional and free wi-fi.... I will do this again next time in Sydney....


3 star rating: Worth doing
December 2017

Very confusing on where we had to go to get it

Paticia S

2 star rating: It was OK, but could have been better
February 2017

Feb 5 2017 SYD to Cruise Terminal
The service was frustrating

The day was very hot and humid, demeanors were frayed.
No kiosk to check in as described in your directions.
Many people seeking to check in
We finally found a wandering besieged guy attempting to mollify everyone.
Some people had been waiting 2 hours for a transfer.
When finally able to board a bus, we were taken to several destinations before finally going to the cruise terminal, there were still 2 people on the bus to be dropped at Potts Point.
Will never attempt this transfer again.

Andrew S


1 star rating: I do not recommend this
December 2015

Get me off your mailing list.

Malcolm C

1 star rating: I do not recommend this
November 2015

The service was poor when we arrived at the terminal from nz. We waited for 15-20 minutes before a shuttle became available. Then we waited another 10 minutes before the shuttle departed once everyone was aboard. The driver took a long time to decide what order he would deliver everyone to their destinations.
Finally after dropping everyone else off we were dropped at White Bay Cruise Terminal. It was a very long process. I will not be using this Viator service again.

Note from Viator: Thank you for your review, Malcolm. We appreciate your feedback about the airport shuttle service and apologize for any inconvenience caused during your arrival in Sydney. We have contacted our local tour operator so that they are aware of the situation and can improve the experience.

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